Position Overview

Skillsoft is currently seeking a talented Senior Systems Engineer with 5 to 7 years of technical experience and 2 to 3 years of leadership experience to provide hardware and application support for the Information Technology Department.

The Senior Systems Engineer plans, designs, develops, troubleshoots and implements software and system solutions across multiple platforms and architectures to support IT Infrastructure requirements.  The Senior Systems Engineer also performs preventative maintenance procedures to ensure equipment has latest releases, patches, and/or fixes applied. The Senior Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the business value of IT systems investments.

Position Responsibilities

Responsible for the day-to-day operation of server resource; routine administration, preventative maintenance, monitoring and decision making during critical failures, deployments and projects

Conduct research on software and systems products to justify recommendations and to support purchasing efforts

Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes

Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems

Propose and create system design models, specifications, diagrams, and charts to provide direction to system programmer and development teams

Design and perform server and security audits, system backup procedures, and other recovery processes in accordance with the company*s disaster recovery and business continuity strategies

Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems

Ensure system connectivity of all servers, shared software, and other applications

Create and maintain documentation as it relates to system configuration, mapping, processes, and service records

Ensure compatibility and interoperability of in-house computing systems

Coordinate and perform in-depth tests for new systems and upgrades

Monitor and test system performance; prepare and deliver system performance statistics and reports

Act as a point of escalation and information resource other members of IT

Participates within the global IT teams to ensure a highly available global IT infrastructure

Assist in the development and implementation of policies and procedures

Participates / Lead Projects for internal/external collaborative and deployment

Provide mentoring and training to system administrators

On-call 24x7 rotation schedule (includes cell & pager)

Desired Skills and Experience

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization.   Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met

Proven experience in overseeing the design, development, and implementation of software systems, applications, and related products

Proven experience with systems planning, security principles, and general software management best practices

Software and hardware troubleshooting skills are essential

4-5 years of experience with Microsoft Exchange, Active Directory and Group Policies, Microsoft SharePoint

3-5 years of experience with Microsoft SQL server and IIS

2-3 years of experience with VMware Server Virtualization and SANs

Experience with scripting language, Web, and SQL programming on Windows platform

Thorough understanding of DNS, DHCP, WINS, FTP, SMTP, SNMP, TCP/IP and Terminal Services

Experience with evaluating, recommending, and implementing systems monitoring tools

Competence with testing, flowchart, and data mapping tools and procedures

Excellent project management skills

Knowledge of applicable data privacy practices and laws

Excellent written, oral, and interpersonal communication skills

Highly self-motivated and directed, with keen attention to detail

Proven analytical and creative problem-solving abilities

Able to prioritize and execute tasks in a dynamic environment

Strong customer service orientation

Education and Certifications

Bachelor's degree preferably in a technology discipline or an equivalent combination of training, vendor certification (MCSE/MCITP) and work experience

Work Location

Position being filled at any one of our Skillsoft Office locations (Nashua, NH; Rochester, NH; Boston, MA; Scottsdale, AZ)