Skillsoft
Manager, Account Management Team
Brand: Skillsoft
Req#: 441299
Updated: 06/21/2017
Job Type: Regular
Location: Rochester NY
Category: Sales
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Job Description

Position Overview

Skillsoft is currently seeking an experienced Sales Manager to manage, develop and coach a team of Account Managers in our established Inside Sales team in Rochester, NY.

As a key member of our sales force, the Manager will lead and contribute to the success of Skillsoft through the focus of the respective team’s retention and growth of existing accounts revenue.

Position Responsibilities

Coach, mentor, motivate and lead Account Manager team members

Work with Account Managers to focus on retention and growth of the account revenue within  assigned territories

Drive behavior for Account Managers to consult with clients in defining learning goals, success criteria and program strategy, in order to ensure the customer perception of value that leads to sales renewal and expansion

Collaborate when needed with team members and colleagues across the business

Assist in the recruiting, staffing and training to grow and maintain a sales team

Formulate and execute on quarterly sales plans

Conduct weekly forecast review and quarterly business review sessions with each representative

Manage productivity, funnel of opportunities and quality to ensure teams meet established goals and standards

Assist Account Managers with client meetings, presentations, negotiations, and customer satisfaction

Coach and provide feedback to Account Managers in the areas of sales/personal development, direction and focus

Ongoing process improvements, recommendations and implementation of these

Assist in managing programs to achieve target goals for team and individual representatives

Ability to work flexible hours required

Desired Skills and Experience

Must be a team player

Excellent communications and leadership skills

3-5 years successful sales experience

1-3 years successful sales management experience, preferably leading a team dedicated to retention and growth of existing accounts

Experience selling in the technology field required

Success in building, growing and managing highly prolific sales team

Familiarity with technology based training software

Familiarity with MS Office and database applications

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization.   Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met

Education and Certifications

Bachelor’s degree preferred

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