Position Overview

Product Training and Documentation provides training and development opportunities for SumTotal customers, partners, and employees with a strategic goal of creating exponential impact both internally and for our external customers. The User Assistance Designer I position works closely with product management, customers and departments to conduct need based assessments, identify technical solutions, and deliver solutions that increase customer satisfaction and success. The ideal candidate possesses impeccable writing skills, how-to-video design experience, and a technical video production background. Soft skills include a goal-oriented attitude and demeanor to work through roadblocks,  as well as the ability motivate external concerns and bring about resolution that focuses on an excellent focus on customers and results.

Duties & Responsibilities

• Design, edit and produce how-to videos to increase product usability
• Design product solutions that permeate documentation, training, help and the SumTotal product
• Ability to develop sustainable, cost-effective technical solutions
• Monitor and report on solution effectiveness
• Produce comprehensive technical writing and training solutions that complement the how-to videos
• Test and ensure the highest quality products for our users
• Interact with Product Management, Professional Services and Support teams on training

Preferred Qualifications

Candidates with the following attributes will be afforded additional consideration.

• 3+ years of experience
• BA or MA in English or related degree
• Excellent script writing skills
• Working knowledge of video standards and video formats
• Familiarity with audio production
• Familiarity with video assembly and editing
• Creative writing, news reporting skills, marketing video experience, technical writing skills, instructional design skills, or YouTube experience a plus
• Gaming design background
• User experience skills