Union Square Events is seeking a

F & B Senior Operations Manager

to join our Sports and Retail Operations team!

The F & B Senior Operations Manager’s primary responsibility is to ensure organizational effectiveness in the areas of logistics/operations, systems implementation, and onsite operational training within the Sports and Retail Division. This individual will be responsible for the evolution and maintenance of the operational systems, processes, and policies in support of our company’s mission. At all times, the Senior Operations Manager leads with a natural inclination to embody and teach our family values of Excellence, Hospitality, Entrepreneurial Spirit, and Integrity.

Key Responsibilities:

• Ensure all venues are operating with our established standards of excellence by working along side the management team regularly. 
• Supervise and execute shifts at all venues when needed to cover temporary shortages in management/supervisory teams.
• Partners with venue management teams to review operating procedures and maximize system efficiency.
• Play a significant role in operational management and strategic planning.
• Develops standard operating procedures related to systems and associated training programs.
• Analyze financial results and develop ways to constantly improve COGS and meet the established budgets. 
• Trains onsite leaders and hourly staff on the use of systems and tools to ensure compliance with standard operating procedures and improve productivity.

• Must be available to travel outside of the NY Metro area up to 50% of the workweek during the prime season (March – October)
• At least 3 years of high volume food concession or venue management in a Sports & Retail environment
• Operating knowledge of high volume, fast casual food service operations
• Possess accuracy in cash handling
• An expertise in leading, training, and mentoring hospitality teams
• A strong financial acumen to drive sales and impact bottom line results
• Ability to professionally represent our brand and business partner in all forms of communication and interactions with employees, guests, clients, and business partners
• Intermediate/Advanced computer skills required to order product, schedule employees and conduct monthly inventory