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Principal Cloud Service Operations Analyst
Brand: SumTotal
Req#: 437062
# of Positions: 0
Updated: 12/05/2017
Job Type: Regular
Location: Hyderabad India
Category: Support
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Job Description

Experience – 8-12 Years

 

Skills :

 

·        Experience with management and operational use of monitoring solutions and methodologies, including server and network performance, hardware, and web synthetics; application performance monitoring  using solutions like - New Relic/Splunk/AppDynamics/Microsoft SCOM/Solarwinds Orion

·        Advanced scripting skills to include, but not limited to: shell scripts and supporting program languages like Powershell/Javascript/VBScript/Python/ Selenium/Regular Expression

·        Experience with data and trend analysis to identify areas of process improvement, technical deficiencies, capacity management, and areas of opportunity

·        Understanding basic technology skills to include (but not limited to) : MS SQL/ MySQL/Jasper/Tomcat/JSON/Logging Practices/Redhat Linux/Microsoft Windows/ Firewalls/VPN/Load Balancers

·        Experience with developing and enhancing operational procedures and new innovative solutions to address monitoring framework challenges

·        Knowledge of ITIL change management and problem management best practices

·        Ability to work independently and as a team member to solve difficult technical challenges on a global scale

·        Effectively communicate with leadership and teams

·        Possesses excellent verbal and written communication skills

·        Excellent team collaboration skills

 

Role & Responsibilities:

 

·        Serve in the role of technical subject matter expert, assisting in upholding best practices in monitoring solutions and methodologies

·        Collaborate with the engineering team, application developers, infrastructure teams and Leadership to assess near and long-term goals

·        Assist with improving the standards of the customer experience by providing metric visibility into applications performance

·        Provide expertise to support groups that require performance and troubleshooting guidance

·        Participate in design and documentation of monitoring related solutions

·        Provide assistance in planning, engineering cost-effective computing environments, exploiting emerging technologies to provide compelling solutions within the monitoring space

·        Participate in process development with Engineering, Professional Services and Customer Support.

 

 

 





Skills/Requirements

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Skillsoft is an Equal Opportunity-Affirmative Action Employer: It is the policy of Skillsoft Corporation to provide equal employment opportunities to applicants and employees without regard to race, color, national origin, citizenship, religion, sex, sexual orientation, age, marital status, disability (mental or physical), protected veteran status, genetic information or any other class protected by law