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Principal Cloud Service Operations Analyst
Brand: SumTotal
Req#: 437062
# of Positions: 0
Updated: 12/05/2017
Job Type: Regular
Location: Hyderabad India
Category: Support
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Job Description

Experience – 8-12 Years


Skills :


·        Experience with management and operational use of monitoring solutions and methodologies, including server and network performance, hardware, and web synthetics; application performance monitoring  using solutions like - New Relic/Splunk/AppDynamics/Microsoft SCOM/Solarwinds Orion

·        Advanced scripting skills to include, but not limited to: shell scripts and supporting program languages like Powershell/Javascript/VBScript/Python/ Selenium/Regular Expression

·        Experience with data and trend analysis to identify areas of process improvement, technical deficiencies, capacity management, and areas of opportunity

·        Understanding basic technology skills to include (but not limited to) : MS SQL/ MySQL/Jasper/Tomcat/JSON/Logging Practices/Redhat Linux/Microsoft Windows/ Firewalls/VPN/Load Balancers

·        Experience with developing and enhancing operational procedures and new innovative solutions to address monitoring framework challenges

·        Knowledge of ITIL change management and problem management best practices

·        Ability to work independently and as a team member to solve difficult technical challenges on a global scale

·        Effectively communicate with leadership and teams

·        Possesses excellent verbal and written communication skills

·        Excellent team collaboration skills


Role & Responsibilities:


·        Serve in the role of technical subject matter expert, assisting in upholding best practices in monitoring solutions and methodologies

·        Collaborate with the engineering team, application developers, infrastructure teams and Leadership to assess near and long-term goals

·        Assist with improving the standards of the customer experience by providing metric visibility into applications performance

·        Provide expertise to support groups that require performance and troubleshooting guidance

·        Participate in design and documentation of monitoring related solutions

·        Provide assistance in planning, engineering cost-effective computing environments, exploiting emerging technologies to provide compelling solutions within the monitoring space

·        Participate in process development with Engineering, Professional Services and Customer Support.





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