Summary:

SkillSoft is seeking a project management professional to drive platform migration projects for client upgrades or installations on various internal platforms.  This Engagement Manager position will work with our most strategic customers and liaise with internal account teams and internal resources to position, scope and oversee these complex migrations. Engagement Managers lead the project team through to “go-live”, owning and driving the project plan, establishing a suitable governance structure, managing and scheduling delivery resources together with stakeholder, and issue management and escalation.

This position requires excellent communication and client management skills and the Engagement Manager will be responsible for developing and adhering to project plans and schedules.   The Engagement Manager oversees and prioritized project tasks, open issues, timelines and project plans. They are responsible for ensuring that the upgrade or migration stays on track and will work to eliminate any obstacles presented. The Engagement Manager will be responsible for overseeing multiple client projects concurrently.

Key Accountabilities

• Successful migration project completions for more complex customer implementations
• Monitor on-going status of individual migrations and overall completions and adherence to plan
• Coordinate corporate resources, track deliverables, prioritize and escalate issues
• Develop plans to achieve goals and resolve issues; apply creative methods to overcome obstacles and meet customer requirements for migration project completions
• Report on migration status and performance against goals, as well as the customer experience and feedback

Responsibilities

• Manage migration / upgrade projects involving account team members and corporate resources including
• Coordinate efforts of corporate resources, setting priorities, tracking deliverables and resolving schedule and resource conflicts
• Tracking and driving issue resolution including escalations and client interpretations / explanations
• Act as conduit for customer feedback on migration projects, planning and overall performance

Qualifications / Experience / Skills

• Engagement/Project management experience (preferably in a SaaS Software environment)
• Proven experience building strong internal and external relationships
• Diplomacy, tact, and poise under pressure when working through customer issues
• Direct Customer interaction coordinating projects and resolving issues
• Excellent consultative and communication skills
• Working knowledge of LMS  and/ or SAAS applications
• Strong communication skills, both written and verbal
• Ability to work effectively in a fast paced environment
• Strong Interpersonal and Leadership skills

Requested Education

College degree and relevant experience with applicable technical training

Travel            

As needed, not expected to be more than 20%