This position is responsible for, personalized service to all guests dining, sitting at the bar and visiting the restaurant, and has an active role in seating and the accommodating guests. This position requires a hospitality personality that enjoys a team environment. Adheres to established policies and procedures as outline in training manual, operating practices and company’s cultural beliefs.
Main Job Tasks and Responsibilities:
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Greet all guests sincerely with a warm smile, and provide superior guest service as they enter the building.
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Answers the telephone with a smile, answers questions and directs the call appropriately.
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Makes reservations and “call ahead” requests for guests.
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Assigns parties to tables and rotates seating equally between stations.
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Quotes wait times and monitors the wait list. Keeps guests informed.
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Maintains a clean lobby and work station so there is no visible trash on floor or ledges.
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Adhere to company policies and procedures.
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