Position Overview:

Skillsoft is currently seeking an Employee Relations Representative to support our US Sales organization. This position will be located in our Scottsdale, AZ office.  Reporting to the HR Business Partner for US Sales, this key contributor will assist with the implementation and on-going support of employee relations, HR initiatives and policy interpretations.  This role requires an extremely perceptive person, who is capable of relating to individuals at all levels within the organization.  The ER Representative must be sensitive to employee goodwill, corporate goals and the business needs. 

Position Responsibilities

Partner with employees and management to communicate various Human Resources policies, procedures, laws, standards and governmental regulations

Provide HR guidance and administrative support for the US Sales organization:

• Follow Skillsoft procedures to document employee changes, departures, and disciplinary actions
• Coordinate with hiring managers and Talent Acquisition team to complete job requisitions for new or vacant positions throughout the US Sales organization
• Conduct new hire orientation and coordinate collection of new hire documentation for employees based in the Scottsdale office
• Process all termination paperwork; conduct exit interviews and analyze data to identify trends
• Assist with employee engagement initiatives including Scottsdale office activity planning and execution
• Serve as contact for employee benefits-related questions and issues

Interact with and build relationships with managers and employees

As guided by Manager, ensure all legal requirements are met in terms of employee relations to minimize exposure to liability

Assist with gathering information on potential employee relations issues, and team with HR Business Partner to create action plan

With guidance and proactive input from Manager: Coach, counsel and guide managers before the execution of employee actions

Recommend new approaches, policies, and procedures to effect continual improvement in efficiency of department and services performed

Support training and development initiatives as needed

Other items as assigned by management

Desired Skills and Experience

Ability to objectively coach employees and management through complex, difficult, and emotional issues 

Must have the ability to make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, procedures, regulations or government law

Possess excellent attention to detail, the ability to work with confidential information, and strong organizational skills.

Must have a basic understanding of employment law and hiring procedures

Ability to organize and prioritize work

Strong sense of initiative and autonomy

Ability to excel in a team based environment

Strong oral and written communication skills

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization.   Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met

Education and Certifications

A Bachelor’s degree preferred and 2-3 years of Human Resources experience

Equal Opportunity Employer