The successful candidate will work closely with other development team members, QA engineers, as well as members of other SkillSoft departments to develop, maintain, and deploy Salesforce.com features, enhancements, and applications in support of various internal business departments including Sales, Marketing, and Support. The candidate must have strong communication and organizational skills to work with business users and managers to determine requirements and apply business process and knowledge to enhancement requests.

Position Responsibilities

Manage ongoing support requests and administrative needs of users.

Create and manage custom objects, fields, and formulas.

Develop and maintain custom reports.

Develop and maintain dashboards.

Develop and maintain validation rules and custom workflow.

Participate in the integration process with other enterprise system.

Recommend best practices.

Integrate Salesforce with other third party solutions.

Determine and document business user requirements.

Work with a change management (release) process to develop and implement new applications and updates to existing applications.

Knowledge and Skills

Customer Focused – personally demonstrated that both external and internal customers are a high priority by identifying, and responding to their needs in a timely and efficient manner.

Initiative – Recognizes opportunities and initiates actions to capitalize on them by looking for a new and productive ways to make an impact.

Innovative Thinking – Embraces and champions new ideas and encourages others to do likewise.

Building Organizational Commitment – Demonstrates commitment, loyalty and appreciation for the organization.   Conveys a high-level of concern for all employees, while helping to ensure that both their needs and those of the organization are met.

Advanced level Salesforce.com Admin.

7+ Years’ experience in Salesforce.

Bachelor degree or equivalent experience.

Well organized.

Flexibility to meet continuously changing priorities and challenges.

Solid communication and interpersonal skills.

Ability to drive projects/issues to completion.

Proficient in data manipulation (Excel).

Experience with Apex programming language, VisualForce development, report writing software a plus.

Salesforce.com certification a plus.

Strong overall technical background.

Equal Opportunity Employer