JOB SUMMARY: 
Coordinates the production, delivery and evaluation of enterprise learning and development services and programs. Serves as global Learning Management System (LMS) administrator. Plans and coordinates learning event logistics, including, but not limited communication, materials and facilities. Ensures processes lead to effective and efficient delivery of services, and a high level of business impact. Analyzes and reports metrics and measures on behalf of the department. Continuously improves the operational systems and processes in support of department objectives.

JOB ACCOUNTABILITIES:

• Understand and Adhere to all Corporate Policies to include but not limited to Global Information Security.
• Administers the employee-facing Learning Management System:
• Configures system to business needs.
• Develops and executes processes to govern ongoing configuration, content management, system access, and data integrity.
• Develops user training and communication materials, enabling user self-service whenever possible.
• Manages all forms of learning and plans within LMS. Includes self-paced eLearning, Instructor Led Training (ILT), virtual and in-person; non-course learning assets; mandatory and voluntary courses; role-based and enterprise audiences.
• Resolves more complex user issues.
• Designs and produces reports and information to assess performance against established metrics and goals. Analyzes data for insights and action.
• Coordinates all ILT logistics to ensure excellent customer experience and to support the performance of trainer / facilitator.
• Supports employees throughout training to ensure high levels of customer satisfaction.

MINIMUM QUALIFICATIONS:

Bachelor’s Degree or equivalent work experience.
1-3 years of LMS administration experience.
Practical knowledge of AICC and SCORM specifications.
Strong process and project management skill; strong attention to detail.
Ability to manage multiple and rapidly changing priorities.