Job Description

Looking for the right time and right place to start building your future? Vitera Healthcare Solutions is looking for Technical Support Technicians to join our growing Healthcare IT, customer service, call center in Tampa, Florida. Vitera, recently ranked #1 in the healthcare IT industry for user satisfaction, is a growing company with opportunities to start building your career in one of the fastest growing segments in the U.S. economy today. Our Technical Support Technicians are the face of the organization and provide IT support to our clients, troubleshooting Vitera software products and resolving customer issues.

This unique entry level, customer service role starts with a comprehensive 8 week training program that will provide you with the foundation that you need to be successful in this role and that will help you start building a career within our company and healthcare IT. While an entry level position, this role is integral to ensuring the continued success of Vitera Healthcare Solutions and affords you with a multitude of possible career path opportunities. If you have a passion for delivering outstanding customer service and are ready to kick start your career, we want to talk to you!

“Onboarding and initial training was excellent and the atmosphere is very welcoming. Salary was pretty good for entry level positions; a good 50 -100% above what you can expect in other call centers!” –

Tech Support/Call Center employee (www.glassdoor.com)

Job Responsibilities

As a Technical Support Technician, you will deliver world class customer service and software technical support to our customers with each interaction.

Additional responsibilities of the role include:

• Providing technical assistance by troubleshooting customer calls and accurately documenting calls
• Resolving basic common user problems in real time, including software functionality problems and questions
• Escalating top priority, production-critical issues to the appropriate technical staff
• Streamlining and improving current procedures and assisting in documentation and training
• Performing global incident routing; including validation, processing, triage, routing decision points and assignment

Job Requirements

Successful candidates for the Technical Support Technician role are able to understand an articulate technical concepts and deriving viable solutions in a limited amount of time. Someone who works well in a high pressure, fast paced environment with the ability to deal with complex and challenging client issues would be a good fit for this role.

Additional requirements of this entry level role include:

• Associates Degree or equivalent years of relevant experience
• 0 – 3 years’ experience in a customer service role
• Experience in the healthcare industry (medical billing, clinical workflow, etc.) preferred
• Proficient with computers, navigating in a windows based environment; Microsoft office
• Strong analytical skills
• Experience with salesforce.com or similar CRM database, preferred
• Ability to be flexible with working schedule to provide coverage for different day time shifts – Monday through Friday; no weekends!