Accountabilities
• Forecast collection based on existing debts + future billing
• Maximize cash flow by continuous follow up on outstanding invoices through reminder letters, emails and phone calls, as appropriate. Record and track all queries in the collections software
• Reduce past due debts/Resolve disputes
• Propose and release Bad debt provision when required
• Perform review of credit worthiness and assign credit limits
• Advise cash application team on allocation of invoices/credit notes as appropriate
• Perform Account reconciliation where required
• Address client queries in a timely and efficient manner.
• Ensure that the medium and content of communication is appropriate and effective at all times.
• Co-ordinate with invoicing teams, project managers, sales staff to resolve invoicing issues
• Analyze portfolio to review unapplied cash/credits and take corrective actions
• Provide statement of accounts on periodical basis to both clients and internal staff
• Escalate issues that may require management involvement
• Support Credit management in preparing and publishing reports
• Facilitate Internal and external audit relating to debtors
• Where possible, use innovative methods to improve the collections process, and actively contribute towards strengthening the overall Working Capital function.
Academic and professional qualifications
• Graduate / Post Graduate in any discipline or MBA
Experience
• 2-5 years experience in collections preferred but not mandatory
• Experience in interacting with global clients
• Working knowledge of MS office
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