IT Support Specialist (Short-term 5 months, possible extension)
Brand: Food For The Hungry
Req#: 196006
Updated: 09/11/2013
Job Type: Temporary
Location: Phoenix, AZ USA
Category: US/Salaried
Salary: Salary
Benefits: No Benefits
Contact: Debbie Meythaler
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Job Description

This is a short-term employment opportunity of 5 months with possible extension.

Open Until Filled: Applications will be accepted until a sufficient pool of qualified applicants has been received.
 

MISSION STATEMENT
Motivated by Christ's love, this position plays a key role in promoting the wholistic ministry of Food for the Hungry (FH) through the framework of the organization’s vision, “God called and we responded until physical and spiritual hungers ended worldwide.”  In order to accomplish this vision, FH’s mission is to “walk with churches leaders and families in overcoming all forms of human poverty by living in healthy relationship with God and His creation.”

POSITION/SCOPE WITHIN THE ORGANIZATION
This position reports directly and functionally to the Director of Technology Support Systems

PURPOSE OF THE JOB   
As a member of Food for the Hungry’s Global Information Technology team, the IT Support Specialist will be responsible for supporting the employees of FH worldwide, as well as assisting daily operations of the IT infrastructure including but not limited to software installation and upgrades, system builds, and general end user and desktop support critical to the operations of FH.
 

Skills/Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned


Main Job Tasks and Responsibilities
Respond to and Resolve End-User Technical Issues and Requests

  1. Provide quick response to users' requests for help, diagnose and resolve technical hardware and software issues, provide resolution to staff worldwide using email, phone, remote access software or in-person when available.
  2. Ensure compliance with all software licensing agreements, monitoring software installation, and utilization to derive maximum value from the investment in software
  3. Work with vendors to purchase equipment, tracking shipments, setting up new computers for staff
  4. Maintain network rights, user accounts and groups
  5. Collaborate and resolves issues together with other members of the IT Support Department
  6. Provide support for business applications
  7. Follow standard help desk procedures and log all help desk interactions into ticketing system


QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Strong aptitude in OS repairs (Windows & Mac), spyware and virus removal, printer set-up and technical troubleshooting
  • Experience installing, upgrading PC hardware and software
  • Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve project issues and challenges.
  • Adaptability
  • Able to multi-task on different projects and various issues simultaneously and ensure the integrity of each project.
  • Ability to handle emergency situations, pressure and deadlines on multiple projects in a calm directed fashion and lead teams in such situations as needed.
  • Must have demonstrated ability to quickly and independently get tasks done on short deadlines with attention to details and quality
  • Strong customer service skills
  • Able to lift up to 25 pounds on a regular basis


EDUCATION AND EXPERIENCE
Associates Degree, Certification in IT, BA in Computer Science or related field preferred; or three+ years of experience or directly related training; or a combination of education and experience.  Working knowledge of fundamental operations of relevant software, hardware and other equipment. Knowledge and experience of customer service practices. Demonstrated technical customer service/support required

SUPERVISORY RESPONSIBILITIES
None

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

ADDITIONAL INFORMATION

  • This is a short-term position through September 30, 2013 (with the possibility of an extension)
  • No medical or dental benefits
  • You must be authorized to work full time in the United States
  • Ability to be physically on site in the Phoenix office


 

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