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First Marblehead

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Loan Analyst
Req#: 188481
Updated: 05/01/2013
Job Type: Full Time
Location: Mather, California
Category: Staff (Non-Exempt)
Salary: Commensurate with Experience
Benefits: Full Benefits
Contact: LM
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Job Description

BASIC FUNCTIONThe primary responsibility of this position is to assist customers, credit analysts and department manager in maintaining the smooth flow of documentaion in the service bureau. Processes private education loan applications according to guidelines established by clients of the service bureau. Obtains appropriate documentation, maintains credit files to ensure compliance with applicable regulations and client documentation. Provides "best in class' customer service to our clients and their customers. 

Essential Job Functions*

  • Process customer documentation into imaging and origination system to create credit file documentation for credit analysts and servicers.
  • Retrieve and process customer loan documentation requested by credit analysts.
  • Review data entry results to ensure accuracy and integrity.
  • Communicate in writing and over the phone with student loan borrowers and school financial aid officers to update all or missing invalid application date and documents.
  • Other duties may be assigned.






Preparation, knowledge, previous experience:

  • Prior telephonic customer service experience necessary.
  • Consumer credit expereince as a processor or underwriter is highly desirable, but not required.
  • Must have working knowledge of excel word, windows and internet explorer.

Skills, Abilities, Competencies:

  • Excellent written and verbal communcation skills.
  • Analytic and problem solving skills.
  • Pleasant phone etiquette.
  • Commitment to "best in class" customer service.
  • Excellent time management skills.
  • Flexibility and ability to adjust to changing work priorities.

Level of education requiredCollege degree or equivalent work experience.

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We are an Equal Opportunity Employer M/F/D/V. First Marblehead does not discriminate against an applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, or handicap, veteran status, or any other basis prohibited by federal, state, or local law or ordinance.