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Implementation Technician
Brand:
Req#: 183648
Updated: 05/08/2013
Job Type: Full Time
Location: US-FL-Tampa
Category: Development/IT
Salary: Salary
Benefits: Benefits
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Job Description

JOB SUMMARY

The Implementation Technician works invasively on customer systems via remote access, providing system implementation and technical problem resolutions.

 

ESSENTIAL RESPONSIBILITIES & DUTIES

  • Responds to customers providing entry level implementation and technical problem resolution and educates clients on process.
  • Documents all pertinent data related to account and communicates test results to clients
  • Ensures accuracy and educates clients on expedient set-up and testing of customers.
  • Deliver world class customer experiences with each interaction.
  • Proactively facilitates relationship management with assigned clients to address service needs
  • Troubleshoot callers’ requests/problems and accurately record them.
  • Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting and installation problems and questions; PC configuration and network configuration; OS and browser related issues.
  • Escalate top priority, production-critical issues to the appropriate technical staff.
  • Meet individual productivity goals set by management.
Skills/Requirements

QUALIFICATIONS

BA/BS or equivalent work experience.

 

SKILLS/REQUIREMENTS

  • Microsoft Office suite skills, excellent verbal and written communication skills, strong troubleshooting, problem solving, and analytical ability required.
  • Ability to deal with complex and challenging client issues
  • Strong team player with excellent communication skills
  • Self-motivated and self-managing
  • Ability to multi task
  • Capability to perform in a high pressure working environment
  • Ability to manage confidential information
  • Ability to understand and articulate technical concepts and derive solutions
  • Proficient typing skills
  • Experience in a healthcare related industry preferred
  • Experience supporting enterprise operating systems preferred.
  • General networking knowledge preferred
  • Technical certifications and/or training, preferred
  • Database administration experience preferred
  • Unix and/or Windows OS-related technical knowledge (preferred)
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