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Order Management and Billing Associate
Brand: SumTotal
Req#: 179609
Updated: 03/01/2013
Job Type: Regular
Location: US-FL-Gainesville
Category: Finance/Accounting
Salary: Salary + Bonus
Benefits: Benefits
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Job Description


As the Order Management and Billing Associate for SumTotal Systems, you will be tasked with managing the Accounts Receivable portfolio. You will play a critical role in the sales process by providing finance review and approval of sales opportunities in You will also assist in post-sales activities with research customer billing inquiries and meeting shipping and product fulfillment needs. This is a full-time, permanent position, located in the Gainesville office.



•           Provide finance review and approval of sales opportunities in SFDC.

•           Generate orders and invoices in Softrax.

•           Edit and update the SFDC customer database and assist with account support.

•           Provide shipping and product fulfillment for ftp/license key and physically delivered software.

•           Research customer billing inquiries and issues raised related to their accounts.

•           Provide weekly reports on orders to management.

•           Maintain, perform and update internal control procedures.



•           Recent graduate in accounting to three years experience in order management roles.

•           Customer service orientation and ability to successfully deal with questions and resolve issues.

•           Excellent telecommunication skills and ability to work closely with customers.

•           Absolute integrity and the use of good judgment to handle the confidential nature of duties, tasks and information.

•           Good time management skills; ability to meet critical deadlines.

•           Experience with accounting systems; knowledge of SFDC and Softrax is a plus.

•           Ability to learn quickly.

•           Attention to detail.



More about SumTotal: SumTotal Systems is the global leader in strategic human capital management (HCM) software, and offers an integrated line of solutions dedicated to managing companies’ most valuable asset- its people. As the largest and most profitable independent HCM company in the industry and recognized by analysts as the most complete solution, SumTotal is proud to include over half of the Fortune 500 as our customers. We are looking for people who are passionate, dedicated, and motivated by lifelong learning. We provide each employee not just a competitive salary structure, bonuses, and a benefits plan, but also a chance to develop your talent. If you’re creative, forward thinking, and have a passion for excellence, SumTotal is the right place for you. For more information, please check out

SumTotal Systems is an EEO/AA employer.

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