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Data Collection Team Lead
Brand: SumTotal
Req#: 179525
# of Positions: 0
Updated: 03/25/2013
Location: US-NJ-Parsippany
Category: Development/IT
Salary: Salary + Bonus
Benefits: Benefits
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Job Description

The Data Collection Team Lead is required to move seamlessly through responsibilities. A strong candidate will feel comfortable in a variety of duties including, but not limited to communicating with other team members, documenting inventory, troubleshooting with customers, and leading conference calls as needed. This posiition is dynamic in that one or more of these duties may be completed throughout the day.

Duties and responsibilities include:

  • Will develop an in depth knowledge of our data collection product line that includes hardware and software  
  • Will investigate, analyze and troubleshoot complex customer issues
  • Primarily will work with end users on new implementations and support of data collection equipment and interface software.
  • Will be required to manage a case load and document troubleshooting effort
  • Collaborate with other product team members and groups throughout SumTotal
  • May include guiding users over the phone or at times on site installing data collection devices and software.
  • Will need to assist with inventory management, shipping and receiving.
  • Will work closely with manager on priorities and assist team on day to day activities.
  • Strong communication skills. Able to lead conference calls and meetings
  • Has an understanding of data collection technology including network communications and input devices. Knowledge of biometric technology a plus.
  • Knowledge of or apptitude for web based technologies, database technologies and client server technologies
  • Should be highly motivated a self starter and a team player
  • Bachelor's degree or equivalent experience. Workforce management and data collection experience is a plus

More about SumTotal: SumTotal Systems is the global leader in strategic human capital management (HCM) software, and offers an integrated line of solutions dedicated to managing companies’ most valuable asset- its people. As the largest and most profitable independent HCM company in the industry and recognized by analysts as the most complete solution, SumTotal is proud to include over half of the Fortune 500 as our customers. We are looking for people who are passionate, dedicated, and motivated by lifelong learning. We provide each employee not just a competitive salary structure, bonuses, and a benefits plan, but also a chance to develop your talent. If you’re creative, forward thinking, and have a passion for excellence, SumTotal is the right place for you. For more information, please check out

SumTotal Systems is an EEO/AA employer.

SumTotal does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume that is submitted by a search firm or employment agency via our website or our email system will become the property of SumTotal Systems. If you are a preferred vendor, please contact an HR Staffing Representative for resume submission.

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