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Entry Level Implementation Technician
Brand:
Req#: 176227
Updated: 02/07/2013
Job Type: Full Time
Location: US-FL-Tampa
Category: Development/IT
Salary: Hourly
Benefits: Benefits
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Job Description

Vitera Healthcare Solutions provides end-to-end clinical and financial technology solutions that enable physicians and medical professionals to focus on patients instead of paperwork. Serving more than 400,000 healthcare professionals including 80,000 physicians, Vitera Healthcare Solutions provides electronic health records and practice management systems and processes 32 million transactions and 1.6 million e-prescriptions monthly.

The Implementation Technicianworks invasively on customer systems via remote access, providing system implementation and technical problem resolutions.

Duties & Responsibilities 

  • Responds to customers providing entry level implementation and technical problem resolution and educates clients on process. 
  • Documents all pertinent data related to account and communicates test results to clients
  • Ensures accuracy and educates clients on expedient set-up and testing of customers.
  • Deliver world class customer experiences with each interaction.
  • Proactively facilitates relationship management with assigned clients to address service needs
  • Troubleshoot callers’ requests/problems and accurately record them.
  • Solve basic common user problems in real time, including software functionality problems and questions; data communication/networking troubleshooting and installation problems and questions; PC configuration and network configuration; OS and browser related issues.
  • Escalate top priority, production-critical issues to the appropriate technical staff.
  • Meet individual productivity goals set by management.

     
Skills/Requirements

Skills/Requirements

  • Microsoft Office suite skills, excellent verbal and written communication skills, strong troubleshooting, problem solving, and analytical ability required.
  • Ability to deal with complex and challenging client issues
  • Strong team player with excellent communication skills
  • Self-motivated and self-managing
  • Ability to multi task
  • Capability to perform in a high pressure working environment
  • Ability to manage confidential information
  • Ability to understand and articulate technical concepts and derive solutions
  • Proficient typing skills
  • Experience in a healthcare related industry preferred
  • Experience supporting enterprise operating systems preferred.
  • General networking knowledge preferred
  • Technical certifications and/or training, preferred
  • Database administration experience preferred
  • Unix and/or Windows OS-related technical knowledge (preferred)
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