The Customer Service Representative provides support to customers by answering questions regarding their contractual agreements, licensing, and billing, and researching items listed on their accounts
Responds to customers’ inquiries or complaints regarding company products, contractual agreements, licensing, and billing via incoming telephone calls, written correspondence or email, and uses various system work queues
Reviews and researches problems with respect to established policies, billing, procedures, contractual agreements, and licensing practices
Follows up on manager requests, internal requests, and escalated issues
Coordinates problem resolution with appropriate departments
Education: High School Diploma or equivalent. Associate’s Degree preferred.
Experience: 1 - 2 years business or business related training in a customer service/call center environment. Previous experience in call center, medical billing or tech support environment; or an equivalent combination of education, training and experience. Medical billing, TMM, Intergy, Health Network, Medware, Imaging experiences a plus
Working knowledge of Microsoft Office, and Microsoft Excel