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Customer Service Representative I
Brand:
Req#: 175512
Updated: 05/24/2013
Job Type: Full Time
Location: US-FL-Tampa
Category: Finance/Accounting
Salary: Hourly
Benefits: Benefits
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Job Description

The Customer Service Representative provides support to customers by answering questions regarding their contractual agreements, licensing, and billing, and researching items listed on their accounts

  • Responds to customers’ inquiries or complaints regarding company products, contractual agreements, licensing, and billing via incoming telephone calls, written correspondence or email, and uses various system work queues
  • Reviews and researches problems with respect to established policies, billing, procedures, contractual agreements, and licensing practices
  • Follows up on manager requests, internal requests, and escalated issues
  • Coordinates problem resolution with appropriate departments
Skills/Requirements
  • Education:  High School Diploma or equivalent.  Associate’s Degree preferred.
  • Experience:  1 - 2 years business or business related training in a customer service/call center environment.  Previous experience in call center, medical billing or tech support environment; or an equivalent combination of education, training and experience.  Medical billing, TMM, Intergy, Health Network, Medware, Imaging experiences a plus
  • Working knowledge of Microsoft Office, and Microsoft Excel
  • Strong oral and written communication skills
  • Strong problem solving/analytical skills
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