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Director of Customer Success
Brand: SumTotal
Req#: 171316
Updated: 12/20/2012
Job Type: Regular
Location: US-Remote
Category: Sales
Salary: Salary + Commission
Benefits: Benefits
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Job Description

Overall Responsibilities:

  • Responsible for managing a region on our N. American Customer Success Team with overall responsibility for customer loyalty, renewal, referencability, and portfolio expansion.
  • Reports directly to the VP of Customer Success.
  • Responsible for managing a 5 to 8 individual contributors focused on customer satisfaction and bookings activities.
  • Reports directly to the VP of Customer Success.
  • Manage an annual sales quota in excess of $6,000,000.
  • Develop and deploy programs focused on driving high customer satisfaction and loyalty.
  • Bachelor’s degree and 10+ years of sales and/or account management experience, previous management experience preferred
  • Experience in the Human Capital Management industry desirable.
  • Demonstrated ability to drive customer renewals.
  • Demonstrated track record in achieving bookings targets, managing large account management teams, and driving customer success and referencability. Ability to push past rejection to achieve results.
  • Proven leadership and ability to drive successful sales teams.
  • Ability to work with customers directly to help overcome challenges and convert challenged customers into referencable customers.
  • Strong verbal and written communication skills with the ability to build and deliver powerful presentations.

More about SumTotal: SumTotal Systems is the global leader in strategic human capital management (HCM) software, and offers an integrated line of solutions dedicated to managing companies’ most valuable asset- its people. As the largest and most profitable independent HCM company in the industry and recognized by analysts as the most complete solution, SumTotal is proud to include over half of the Fortune 500 as our customers. We are looking for people who are passionate, dedicated, and motivated by lifelong learning. We provide each employee not just a competitive salary structure, bonuses, and a benefits plan, but also a chance to develop your talent. If you’re creative, forward thinking, and have a passion for excellence, SumTotal is the right place for you. For more information, please check out

SumTotal is an EEOC/AAP employer.

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