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J&P Cycles

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Help Desk Administrator
Req#: 170665
Updated: 02/05/2013
Job Type: Full Time Regular
Location: Anamosa, IA
Category: Professional
Salary: Salaried Exempt
Benefits: Excellent Benefits
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Job Description


Celebrating 33 years in business, J&P Cycles is the world’s largest retailer of after-market parts and accessories. The continuous commitment to quality and superior customer service has made J&P Cycles® the industry leader. Our dedicated employees are the key to future growth and success. If you are an individual who takes pride in your work and achievements, embraces change, and believes that challenges are simply an opportunity, we invite you to apply with our company.

We are currently seeking a Help Desk Administrator to provide technical administration support to computers, networks, and systems on a full time basis.  As the Help Desk Administrator you will be responsible for:

  • Providing front line Help Desk professional supporting and maintaining PC desktop and server equipment in an MS Windows Active Directory environment.
  • Providing desktop computer support including PC imaging, configuration/ installation, and troubleshooting hardware/ software issues as needed.
  • Handling user account and security management
  • Supporting and maintaining an enterprise, multisite Avaya environment.
  • Participating in a rotational on-call schedule.  Providing support during off-hours or remotely when needed.
  • Evaluating and/or recommending purchases of computer hardware, software, and peripheral equipment.
  • Assisting other IT support staff as needed.
  • Supporting network operational needs in a Cisco VoIP enabled network.
  • Providing installation and troubleshooting support of telecommunication T1 and POTs lines.
  • Traveling to special events on occasion to support the technical needs of the company.


  • Demonstrated knowledge of PC desktop hardware, software, and peripheral equipment.
  • Demonstrated knowledge of patch management in a Microsoft windows environment
  • Highly skilled in PC troubleshooting and imaging
  • Prior experience supporting Macs a plus
  • Prior experience supporting Cisco network equipment a plus
  • Prior experience troubleshooting voice and data T1 circuits and POTs lines a plus
  • Prior experience supporting enterprise wireless infrastructure a plus
  • Prior experience supporting an enterprise Avaya VoIP platform a plus
  • Prior experience managing data backups a plus
  • Ability to manage multiple projects and operational tasks simultaneously
  • Highly developed verbal and written communications and great customer service skills required


Associate’s degree (A.A.) or equivalent from two-year College or technical school recommended.  Occupational certifications (CCNA/CCNP, CNA/CNE, MCSA/MCSE, CompTIA A+) in related field also recommended.

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