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Entry Level Renewal Sales Coordinator
Req#: 150048
Updated: 05/15/2013
Job Type: Full Time
Location: US-FL-Tampa
Category: Finance/Accounting
Salary: Salary + Commission
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Job Description

Vitera Healthcare Solutions provides end-to-end clinical and financial technology solutions that enable physicians and medical professionals to focus on patients instead of paperwork. Serving more than 400,000 healthcare professionals including 80,000 physicians, Vitera Healthcare Solutions provides electronic health records and practice management systems and processes 32 million transactions and 1.6 million e-prescriptions monthly.

This position is located in our Tampa, FL office.

The Renewals Sales Coordinator is a key individual contributor on a high performing sales team that consistently delivers market leading renewal rates. A successful coordinator will execute all phases of contract renewal lifecycle including up-front communication, preparation of options for customers, revisions to terms and conditions, obtaining contract signatures and filing appropriate paperwork.

Duties and Responsibilities

  • Manage a portfolio of client renewals ensuring customer retention and high dollar over dollar renewal rates
  • Sell multi-year renewals and business value
  • Manage outbound communication to clients (e-mail and phone).
  • Partner with sales team to provide seamless customer interaction.
  • Work closely with finance and legal teams to ensure all contracts are accurate.
  • Prepare proposals, including renewal rate calculations and contract preparation.
  • Verify contracts, review terms and conditions.
  • Respond to questions from customers and sales reps on any aspect of renewal
  • Partner with other renewal team members as appropriate to assist with successful completion of renewal
  • Requires a 4 year college degree or equivalent business experience
  • Must be motivated, goal oriented and able to work independently
  • Ability to organize, prioritize, complete activities and meet deadlines on a daily basis.
  • Requires ability to withstand frequent and intense pressure as a result of demanding workload and must be able to maintain a positive and professional manner throughout.
  • Requires strong oral and written communication skills (with two years experience working with external clients).
  • Requires proficiency with computer applications, such as Windows, Excel, and Word. At least 2 years PC experience.
  • Possess high degree of honesty, integrity and ability to maintain confidentiality.
  • Requires the ability to acquire a thorough knowledge of our products and the value they provide.
  • Requires the ability to acquire a thorough understanding of corporate goals and objectives and the effect they have on the Renewals team.
  • Requires the ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals.

Key Competencies for Successful Candidates

  • Initiative
  • Problem solving analysis
  • Priority setting
  • Multi-tasking
  • Execution
  • Decision making/judgment
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