Customer Service - At Home, Seasonal Representative
Job#: 99783
Positions: 1
Posted: 08/26/2010
Job Type: Seasonal
Location: Various
Department: Customer Care
Category: Service Workers
Salary: Hourly
Benefits: No Benefits
Contact: Human Resources
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Job Description

Customer Service - At Home, Seasonal Representative


Higher One is a fast-paced and dynamic organization! Although we've grown significantly since we opened our doors in 2000, we still maintain our entrepreneurial spirit. With offices on both the East and West Coast, we offer an environment that is FUN, a bit unconventional at times and dedicated to continued growth as a financial services and payment company focused exclusively on higher education.


Recognized as one of the fastest growing companies in the country, Higher One always has an eye open for the best and brightest talent. If you are as passionate as we are about creating an exciting future and doing rewarding work, you may want to consider our career opportunities.


At Higher One, we believe that every employee is critical to our success! Our innovative services depend on the energy, values, hard work and dedication of our employees. As we continue to grow, we look for others who are also committed to retaining a small-company feel while moving us to the next level!


The Seasonal, Part Time Home Based Customer Service Representative will respond to inbound telephone inquiries and email requests from Higher One accountholders. Customer service representatives serve as the first contact with card holders. In this role you will assist customers with questions and issues regarding their accounts.  


**We are currently recruiting in CT, CO, FL, WA, and TX only.**


Paid training classes will start August 23, 2010. This position will last approximately through the mid to end of October 2010, depending on our call volume.


We are seeking experienced Customer Service Representatives for a Part-Time, Seasonal assignment. The hours that we have available are Monday through Friday, between 8am-8pm EST, working 30 hours per week


The CS Home Reps must have a landline phone with an unlimited long distance plan. Higher One will reimburse $30.00 each month for unlimited long distance telephone service for all active home based customer service representatives.


This person will work from home and must meet the following requirements at the time of application:




  • 1 to 3 years experience in customer service and/or data entry experience required.
  • Good listening skills required.
  • Must have excellent oral and written communication skills.
  • Must have a professional phone manner and ability to handle customer complaint calls.
  • Previous experience working in a bank and/or call center is helpful.
  • Bilingual/Spanish speaking a plus.


Technical Requirements:


  • A reliable personal computer (must be a PC, not a Mac), a landline phone, and a headset.
  • Windows XP SP2 or higher, Windows Vista, and Windows 7 Home Premium or higher.
  • Windows must be up to date with all security patches applicable to service pack level.
  • Internet Explorer 7 or higher.
  • Broadband internet access (Cable, DSL, or Verizon FIOS only).
  • All agents will be required to install a VPN client provided by Higher One.
  • All agents will be required to install a computer configuration scanning client provided by Higher One.
  • Approved Antivirus Software (a list will be provided) with current virus definitions, current Antivirus subscription, and regularly scheduled scans.
  • Higher One recommends agents also run a current anti-spyware software
  • Must have the ability to connect to your home router or modem with a network cable.


Other requirements:


  • A quiet work area without background noise and interruptions (ex. pet noises and personal interruptions).  
  • Ability to be on the Internet and a landline phone call simultaneously.
  • Ability to pass a credit and background check.
  • Must be at least 18 years of age.
  • Must have a High School diploma, GED or equivalent.
  • Must be able to work at least 15 hours per week between the hours of 8am and 8pm EST.
  • Must be eligible to work in the United States.


***Pay scale is between $10 and $12 to start


***Pre-employment background and credit check are required. Applicant must not have past due or collection items including charge offs, judgments or liens.  Bankruptcy items are excluded.

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