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Job Description | ||||||||||||||||||||||||
Customer Support Representative
Reports To: Customer Support Manager
Location: Burlington, MA Business Overview:
Business Overview: TimePayment, a Boston-based FinTech company, is looking to add dynamic individuals to our growing team. Our technology based tools, paired with our capital, enable our customers to provide fast, paperless equipment lease financing to their end-users. This allows our vendors and brokers to maximize their sales, while also ensuring their customers get the equipment they need to run their businesses efficiently. With over 9,000 partners and counting, TimePayment is proud to be able to help business owners in over 30 key markets secure the resources they need, when they need them! From small “mom and pop” shops to large corporations, we have the privilege of being one small part of their stories. If you have a passion for helping business owners thrive and are interested in becoming a part of a team that truly values one another and works cohesively to bring exciting offerings to the market, this may be the perfect opportunity for you! Follow us: @TimePayment on Twitter | TimePayment on Facebook Website: www.timepayment.com
Job Summary: The purpose of this position is to handle calls from our leasing customers. Resolve problems in a timely manner by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up with the customer. Key Responsibilities:
Required Experience, Education, Skills and Competencies:
Education and Experience:
Additional Requirements:
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