Job Title:                              Customer Service Collections Representative

Reports To:                           Lessee Relations Supervisor

Location:                               Burlington, MA
 

Business Overview:

We’re changing the game here at TimePayment – leading the marketplace in technical innovation and delivering award winning service and support to our passionate network of manufacturers and distributors.   With industry growth in over 30 key markets, our nationwide coverage has developed a core following that borders on fanatical.  Why?  Because we truly deliver on our promise to provide our customers “a better way to sell”.   This unique, proven product, process and methodology enables our over 9,000 partners to significantly expand their customer base while measurably accelerating their cash cycle.    Our aggressive growth plans mean we’ve got to stay on the edge of technology and innovation, and to constantly look for dynamic professionals that can add to our capabilities and vision.  Are you someone that can help?

Follow us:              @TimePayment on Twitter | TimePayment on Facebook

Website:                www.timepayment.com

The purpose of this position is to handle calls from our leasing customers. Resolve problems in a timely manner by listening and verifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem, collecting on any past due balances; following up with the customer.
 

Key Responsibilities:

• Researching and resolving customer disputes and inquiries regarding their lease agreements in a timely manner

• Communicating via phone, email, fax, or regular mail with customers and vendors in response to inquiries.

• Working with other departments as necessary to resolve customer disputes/inquires.

• Contributing to team effort by answering customer phone calls in a timely manner and by completing all duties as assigned.

• Processing and responding to mail sent by customers, and performing other administrative duties as directed.

 Required Experience, Education, Skills and Competencies:

• Pleasant telephone manner.
• Strong verbal and written communication skills.
• Good organizational skills.
• Ability to prioritize multiple tasks to ensure that all are completed timely
• Customer Service, Collections, or Telemarketing experience working in a high volume call center environment (preferred)
• Data Entry, Excel, Word, Outlook, and Internet

 Education and Experience:

Highschool diploma or equivalent work experience

Additional Requirements:

• Working hours are 8:30am to 5:30pm or 11:00 am to 8:00 pm