The Administrative Support Specialist reviews financial forms and documentation supplied by consumers interested in entering into a Federal Government student loan rehabilitation program.  The Administrative Support Specialist is also responsible for ensuring required documentation is received and accurate for a monthly payment to be calculated.

Responsibilities & Duties:

• Navigate collections system software to locate consumer accounts
• Review incoming consumer correspondence and documentation
• Verify consumer eligibility for the program
• Verify receipt of documentation
• Communicate to the operations staff should any additional documentation be needed from the consumer
• Analyze consumer documentation to identify income and expenses, to be used when determining the monthly payment amount required for the program

Educational Requirements:

• High school diploma or GED certificate

Experience Requirements:

• 1-year relevant administrative experience
• Computer keyboarding skills
• US Citizenship is required per the contract
• Must be able obtain and retain a 5C Suitability clearance

Knowledge, Skills & Abilities:

• Basic knowledge with using Microsoft Office applications; including Excel and Outlook
• Extremely detailed-oriented with the ability to multi-task
• Strong written and verbal communication skills
• Ability to work efficiently with minimal supervision while under pressure
• Ability to maintain confidential information
• Strong organizational skills
• Ability to demonstrate professional demeanor staff and internal and external clients
• Must be willing and available to work evenings and weekends

Other Information

• Artiva experience a plus
• Knowledge of the CRI Collection System and DMCS is preferred

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Equal Opportunity Employer:

Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters.

 If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970. 

 If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

 NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.