ASU Enterprise Partners –  Operations and Services - AV Technician

What we do:

ASU Enterprise Partners is a global-reaching non-profit based in Tempe, AZ. We raise resources to support students, researchers and programs at Arizona State University so that they can improve the world.

As is customary at ASU, we operate a little differently: not only do we cultivate philanthropy, we also identify real estate, technology transfer, international partnership and defense research opportunities that yield private support for the university. You can learn more about each of these entities at www.asuenterprisepartners.org.

Who we are:

Our team is varied – fundraisers, designers, scholars, financial wizards, ex-CEOs, filmmakers, venture capitalists, inventors, volunteers – and each member brings a different perspective to our vision.

Regardless of background, we share a mission that we can help, that quality higher education should be accessible -- no matter from where one comes -- and that we are responsible for the wellbeing of the communities we live in and serve.

Want to advance the most innovative university in the country – and your work? Join us.

There is no single career journey at Enterprise Partners. Roles often shift as passions are discovered. You’ll be encouraged to look across the organization to determine if new areas are of interest – whether in fundraising, real estate development, social media or something else. Training courses are offered every week, and our main offices face ASU’s Tempe campus, where our employees’ tuition is significantly reduced.

Our advancement opportunities are real – and so is the ability to be part of an intellectually stimulating, people-focused, mission-driven team doing meaningful work in a beautiful, vibrant, sunlit location.

Partner Description:
ASU Enterprise Partners Shared Services

Enterprise Partners Shared Services comprises teams of investment and finance, law, information systems, human resources and communication experts who provide centralized guidance and support to each entity that makes up ASU Enterprise Partners: the ASU Foundation, University Realty LLC, ASU Research Enterprises, Arizona Technology Enterprises and Research Collaboratory at ASU.

Role summary:

The Videoconference / AV Technician will provide daily support for the conference center and respond to the various technical needs of the meetings hosted in the conference center facilities, including video conferencing, microphone setup, projector equipment, room audio, room scheduling presentation inputs, and various media sources. Additionally, this position will support the A/V needs for executive team members in presentations, video conferences, audio conferences, etc. The Videoconference / AV Technician will be the primary liaison with our A/V integration partners, reporting any issues that need repairs, upgrades or new solutions. This role requires great communication and customer service skills, flexibility, problem solving abilities and a mastery of equipment in the conference center facility. Depending on workload and availability, this role will also include light desktop support for staff members in need of assistance.

What you'll do:

• Set up and support for Conference Center meetings (A/V, Computers, connectivity, media, etc.)
• Proactively monitor functionality in all rooms to avoid performance issues
• Troubleshoot A/V issues, including video conferences on various platforms like Zoom, Skype, GoToMeeting, etc.
• Remain present in meetings to monitor and address issues, as necessary
• Coordinate repair and service with external vendors
• Train administrative and student support teams on basic usage of the conference room technology
• Assist in keeping training materials and room guides updated
• Support overflow first level desktop issues
• Other duties as assigned

What you’ll need:

• Ability to read and follow A/V system flow diagrams and support documentation
• Ability to operate and troubleshoot most A/V equipment and systems, like:
  • Projection systems / display devices
  • Room control systems
  • Switching / routing / interfacing technology
  • Videoconferencing & audio conferencing technologies
• Ability to operate analog or digital consoles
• Excellent interpersonal skills, accuracy and attention to detail
• Technical A/V certifications such as CTS(Certified Technology Specialist) a plus
• Proficiency in the use of personal computers including such programs as MS Word, Excel and Outlook.
• Mac and PC proficient
• Positive, professional image
• Ability to remain calm under pressure
• Ability to operate related A/V technologies required for the job, i.e. Town Hall events, conference room meetings, video conference based events
• Desktop support experience a plus
• Collaborative style, combined with the ability and desire to work in a team-based environment
• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information
• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, and by phone
• Ability to work both independently and as part of a team
• Problem solver who can take initiative and set priorities while being flexible
• Attention to detail and thoroughness in completing assigned duties
• Highly organized and able to handle multiple projects

 Relevant experience:

Associates Degree in Technology or a related area AND 3 to 5 years of professional experience with Audio/Video conference technology. 

Contact us today.

ASU Enterprise Partners offers a competitive compensation and benefits package, including medical, dental and vision insurance; a 401(k) plan and reduced tuition at ASU.

For more information on ASU Enterprise Partners, visit our web site at www.asuenterprisepartners.org. If interested in the Videoconference  and AV Technician  , please apply online at www.asuenterprisepartners.org/careers.

ASU Enterprise Partners is an Equal Opportunity Employer