Reports to: Vice President Corporate Human Resources
Position Summary:
Reporting to the Vice President Corporate Human Resources, the Manager of Communications is responsible for advising and collaborating on the development of Company communication strategies; will be responsible for:
Developing communications related to programs, business initiatives, and other work products
Ensuring information is disseminated in a way that drives employee engagement and reinforces Company reputation, values, and culture
Leading communication efforts to translate Company business strategy in a manner that improves brand image and employment brand, and provides internal and external audiences a line of sight to Company's strong, embedded culture, valued behaviors, and success formula
Position Responsibilities:
Write, edit, and prepare internal materials including company publications, emails, intranet pages, training materials, and employee meeting materials for dissemination through multiple communication channels
Evaluate different communication mediums and make recommendations based onsituational needs
Partner with divisions to support business communications strategies and initiatives
Develop, plan, write, edit, and disseminate information using social media to drive employee engagement and reinforce Company's business reputation and employment brand
Identify and maintain group of preferred vendors for different types of communication (digital, video, etc.); may coordinate work with outside consultants including public relations agencies
Design, develop, maintain content for the Company intranet and website; coordinate with various internal stakeholders to provide content on issues that address internal HR communication, change management launches, strategic communication, etc.
May supervise and edit the content of other writers to prepare for internal communication
Develop, recommend, and maintain editorial policy and branding guidelines
Develop communication process and plans for company operational or structural changes to ensure that change messages are managed effectively
Develop, update, and maintain Company Crisis Communication Plan
Provide guidance and support to executive leadership on communications surrounding business continuity including emergencies and risk management
Coordinate with and respond to external media requests in accordance with company standards and in a way that supports Company business objectives
Maintain knowledge of compliance and regulatory issues, and may interact with local governments
Ensure the connection between the Company's business agenda, company culture, and values, and it’s broader reputation and social issues
Develop, implement, and administer community, public affairs, and social responsibility programs
Respond to employee and customer inquiries regarding community involvement
Coordinate participation in community and charitable activities, philanthropy projects, and organizations
Serve as the company representative in interactions with not-for-profit organizations
Represent the company at public functions related to charitable or community-based activities
Position Challenges:
Exhibiting sound judgment and sensitivity to organizational dynamics
Providing confident, proactive counsel to senior leaders and being available as needs arise
Maintaining strong relations with HR and business leaders to ensure communications practices and messaging are in alignment with the organization’s needs and strategies
Skills/Requirements
Minimum Qualifications:
Bachelor’s Degree in Marketing, Communications, Public Relations, or a related field
Eight plus years broad-based experience in public relations, corporate communications, and/or internal communications
Demonstrated experience leading and implementing employee communication programs to support culture, strategy, and organizational transformation
Exceptional skills in helping leaders and organizations define and develop messages that are clear, concise, creative, and persuasive using various methods (print, video, digital, etc.)
Polished oral, written, and interpersonal communications skills with an exceptional attention to detail
Ability to present various initiatives in a clear and compelling framework that helps stakeholders understand how discrete actions support a broader agenda
Strong coaching and influencing skills and experience working in a communications counselor capacity with senior leaders
Understanding of communication technology tools and how to leverage them in employee communication
High level of proficiency in using Microsoft Office Suite or similar products
