Summary:

Central Research is seeking a Research Specialist (RS) to support our Lowell, AR location.

The RS will conduct extensive internet research and skip tracing to locate obituaries or similar vital records. The ideal candidate will be professional, detail-oriented, with proven ability to work independently.

Responsibilities & Duties:

• Make independent decisions concerning consumer accounts
• Perform data entry using custom software
• Must be able to interact professionally on the telephone with customers and clients
• Perform data entry using Excel spreadsheets and Company databases
• Create and save documents using PDF software
• Conduct extensive Internet research
• Perform skip tracing
• Make and receive phone calls to family members, funeral homes and vital records offices to verify and/or obtain information
• Perform basic filing
• Review and process promissory notes
• Interact with departmental and other staff on matters affecting data and clients
• Proof work to ensure quality assurance
• Perform other duties as assigned

Minimum Qualifications:

• High school Diploma or GED certificate
• 1 year of relevant work experience
• Excellent written and verbal communication skills
• Demonstrated experience maintaining and handling confidential information discreetly
• US Citizenship is required per the contract
• Must be able obtain and retain a 5C Suitability clearance

Preferred Qualifications:

• Associates degree

Knowledge, Skills & Abilities:

• Ability to work independently
• Proficient with using Microsoft Word and Excel
• Proficient with PDF software
• Basic computer typing skills
• Internet research skills
• Skip tracing
• Excellent interpersonal skills and ability to communicate well with internal and external customers
• Must be detail-oriented, organized and able to multi-task
• Good decision-making skills
• Ability to work with personally identifiable and confidential information

Equal Opportunity Employer:

Central Research is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Click here to view the Equal Employment Opportunity Posters.

If you’d like to view a copy of the company’s affirmative action plan, please call 703-382-1970. 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact our recruiting office at (703) 382-1363. This telephone line is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

NOTE:  This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.  It is intended to describe the general nature and work responsibilities of the position.  This job description and the duties of this position are subject to change, modification and addition as deemed necessary by the Company.