Support our Help Desk as the main or backup representative answering the Help Desk calls and providing assistance, or assigning the call to the appropriate resource.
Assist with network, email, and phone system maintenance, including: new user setup, password protection, security, trustee assignments, system broadcast, ect.
Assist with software and hardware maintenance, upgrades, repairs, and replacements to PCs and peripherals.
Trouble-shoot and correct problems arising from malfunction of PCs, printers and other devises.
Assist with the maintenance of filtering applications to ensure the security of Credit Union and member information. Assist in maintaining appropriate network-wide anti-virus programs and protection systems from servers and PCs, to e-mail and attachments etc.
Assist with LAN/WAN maintenance, upgrades, and implementations.
Assist trainer and/or other resource personnel with software applications currently in use by the Credit Union.
Help assure all software licensing is properly maintained.
Look for opportunities to improve services to the Credit Union and/or its members through use of new products and technologies.
Identify training opportunities to improve job efficiency and maintain knowledge of job responsibilities
Other related job duties may be assigned as needed
Skills/Requirements
Qualifications:
Associates degree or completion of a specialized course of study at a business or trade school preferred, or three to five years of related experience.
Proficient with MS Office and related products.
Ability to discuss technical issues effectively with IT professionals as well as non-technical users.
Ability to resolve inquiries and issues in a timely friendly and accurate manner.
Proven record of ability to provide accurate, courteous, friendly, timely and professional service to members, potential members and co-workers.
Ability to work and travel independently.
Ability to make training presentations
Ability to maintain a dependable record of attendance and timeliness.
Ability to multi-task and proven attention to detail.
Ability to lift up to 40 pounds.
Ability to work outside the hours of 8:00am – 4:45pm, and some weekends.
TVFCU requires that candidates possess a high school diploma or equivalent with previous customer experience. Banking and sales experience preferred (but not required).TVFCU opportunities have the potential to develop into satisfying career choices that enable you to learn and grow.
If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
Criminal background check and drug screening.
Pre-employment credit check required
Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.
