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Collector II
Job#: 494832
Positions: 1
Job Type: Full Time
Location: TN - Chattanooga Headquarters
Department: Collections
Category: Collection
Salary: Competitive
Benefits: Full Benefits
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Job Description

Primary Responsibilities:

  •  Make outbound phone calls to solicit loan payments. Prepare letters to solicit loan payments.
  • Receive  incoming telephone calls in a “call center” type environment weekly.
  • Participate with 5 - 6 other collectors in sharing the inbound phone call responsibilities.
  • Perform Spectrum transactions such as OREO transactions, reversal of payments, and Credit Reporting changes via Spectrum.
  • Be able to proficiently perform business math calculations in Microsoft Excel.
  • Produce end-of-month accounting reports.
  • Assist in balancing GL accounts for the Accounting department.
  • Attend court proceedings on behalf of the Credit Union.  Be able to verbally communicate the Credit Union’s viewpoint in a professional environment.
  • Exhibit characteristics of a team player, such as assisting other employees in completing of additional task(s).  Train other employees in specialized tasks.
  • All other duties as assigned.


  • Experience in Credit Union/Bank/Finance Company is preferred.
  • Knowledge and ability to apply the Fair Debt Collections Practices Act and Bankruptcy law.
  • Ability to accurately perform business math calculations.
  • Ability to create or process calculations in Microsoft Excel.
  • Ability to meet time sensitive deadlines.


TVFCU requires that candidates possess a high school diploma or equivalent with previous customer experience. TVFCU opportunities have the potential to develop into satisfying career choices that enable you to learn and grow.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:

  • Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
  • Criminal background check and drug screening.
  • Pre-employment credit check required

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.

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