Must be available to work at multiple locations in the Kansas City metro area with different managers and coworkers and have a flexible schedule Monday through Friday with a Saturday rotation.
Provides prompt, efficient, and friendly services to clients. Performs a variety of duties in processing business and banking transactions, including at times heavy cash handling responsibilities. Supporting the staffing needs in all branches throughout the market by filling in when staff are absent for various reasons.
Skills/Requirements
Accepts checks for cash and deposit, verifies cash, endorsements, and issues receipts
Accepts savings deposits, and withdrawals after verifying balance and signature
Redeems US Savings Bonds
Maintains proper cash levels in drawers and is responsible for keeping cash secure
Responsible for daily balancing of cash drawer
Responsible for handling over/short account in acceptable approved manner
Handle bulk coin and bulk currency deposits
Issue cashier’s checks and money orders
Assist in the handling of currency orders and shipments
Responds to clients’ needs and inquiries in a courteous and friendly manner
Ability to balance ATM, Vault, Coin and cash GL Accounts
Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering
Performs other miscellaneous duties as assigned
Qualifications:
Strong math and problem solving skills
Excellent interpersonal and customer service skills with the ability to cross sale products and services
Able to adapt to different branch locations, working environments, co-workers & branch leadership that can change day-to-day
Must maintain confidentiality of client transactions and bank records
Team-oriented, possess a positive attitude and work well with others
Good phone voice with professional and well-groomed appearance
Ability to interview customers and understand requests
Ability to operate standard office equipment, such as, computer work stations, typewriters, calculators, and copier
Ability to prioritize; handle multiple tasks; and work independently
Strong organizational skills and detail-oriented with high degree of accuracy
Thorough knowledge of bank operations, products, and services offered at the bank
Knowledge of banking laws and regulations including the Bank Secrecy Act
Supervisory Responsibilities:
None
Education and/or Experience:
High School diploma or equivalent plus one year of banking experience
Computer and Software Skills:
Basic knowledge of Microsoft Word & Excel
Bankway
Intercept
Image Centre
Q2 Assist
Positive Pay
Salesforce
Certificates, Licenses and Registrations:
Notary, if needed
Working Conditions:
Extensive periods of standing
Ability to lift 35 lbs.
Constant judgment and concentration
Frequent talking and listening
Awareness of location and operation of surveillance equipment and how it impacts the branch
