Provides prompt, efficient, and friendly services to clients. Performs a variety of duties in processing business and banking transactions, including at times heavy cash handling responsibilities. Supporting the staffing needs in all branches throughout Johnson County by filling in when associates are absent for various reasons.
Skills/Requirements
Handles multiple transaction types such as, accepts checks for cash and deposit, verifies cash, endorsements, and issues receipts; accepts deposits including bulk coin/currency, savings and checking deposits, issue cashier checks, and currency orders and shipments
Maintains proper cash levels in drawers and is responsible for keeping cash secure
Responsible for daily balancing of cash drawer
Responsible for handling over/short account in acceptable approved manner
Responds to clients’ needs and inquiries in a courteous and friendly manner
Ability to balance ATM, Vault, Coin and cash GL Accounts
Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering
Refers customers to an internal team of experts when additional financial goals and needs are recognized
Educates clients on bank technology, such as mobile and online banking, ATM and ITM
Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks
Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
Assist in opening and closing the branch, following procedures set by corporate security
Performs other miscellaneous duties as assigned
Qualifications:
Strong math and problem solving skills
Excellent interpersonal and customer service skills with the ability to cross sale products and services
Must maintain confidentiality of client transactions and bank records
Team-oriented, possess a positive attitude and work well with others
Good phone voice with professional and well-groomed appearance
Ability to interview customers and understand requests
Ability to operate standard office equipment, such as, computer work stations, typewriters, calculators, and copier
Ability to prioritize; handle multiple tasks; and work independently
Strong organizational skills and detail-oriented with high degree of accuracy
Thorough knowledge of bank operations, products, and services offered at the bank
Knowledge of banking laws and regulations including the Bank Secrecy Act
Supervisory Responsibilities:
None
Education and/or Experience:
High School diploma or equivalent plus one year of cash handing experience preferred
Computer and Software Skills:
Basic knowledge of Microsoft Word & Excel
Bankway
Intercept
Image Centre
Q2 Assist
Positive Pay
Salesforce
Certificates, Licenses and Registrations:
Notary, if needed
Working Conditions:
Extensive periods of standing
Ability to lift 35 lbs.
Constant judgment and concentration
Frequent talking and listening
Awareness of location and operation of surveillance equipment and how it impacts the branch
