Responsible for onboarding new and existing clients to treasury management and business banking products. Works closely with individuals from Business Banking, Deposit Operations and Treasury Management to ensure efficient and effective product transitions for clients. Responsible for performing operational support and processing duties.
Skills/Requirements
Complete the depository onboarding process for clients accurately and timely by setting up and training clients, testing NACHA and Positive Pay files, recording services and contacts and providing data to Treasury Management
Contact clients and Treasury Management to confirm and verify data accuracy and services
Complete daily Positive Pay process
Provide service and support to internal and external clients by responding to inquiries, resolving issues and utilizing bank systems
Perform monthly account analysis processes
Assist in completing audits and examinations
Assist with Electronic Banking processes as needed
Perform other duties as assigned
Qualifications:
Strong commitment to customer service
Excellent verbal, written and telephone communication skills
Ability to be proactive, prioritize, and multi-task
Strong organizational skills
Detail-oriented
Problem-solving skills
Ability to meet deadlines in a fast-paced, changing environment
Supervisory Responsibilities:
None
Education and/or Experience:
High School Diploma or General Education Degree (GED)
Three to five years related experience and/or training
Experience with Treasury Management products and services, account analysis, file reconciliation, NACHA and Positive Pay
Knowledge of banking products, systems and services
Computer and Software Skills:
Skilled in operation of a personal computer, including Microsoft Word, Excel, PowerPoint
