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Bilingual Client Service Officer/Customer Service
Job#: 482641
Positions: 1
Posted: 09/25/2018
Job Type: Full Time
Location: US-KS-Santa Fe
Department: Customer Service
Salary: Hourly
Benefits: Full Benefits
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Job Description

Receive and resolve inbound customer calls and emails, addressing both deposit and loan service requests.  Provides operational support to lobby staff with banking functions and resolving client requests.

** Bilingual in Spanish





Skills/Requirements
  • Respond to heavy call volumes, addressing all customer needs
  • Perform loan transactions, payments, deposit account transfers, and deposit adjustments
  • Service all debit card requests and maintenance, including troubleshooting denied transactions, and determining fraudulent situations
  • Respond to email and secure messaging inquiries, including stop payments and address changes
  • Actively researches internal and external client requests, and performs timely follow up
  • Assist  personal or consumer clients with online banking bill pay, mobile remote deposit, and various online banking requests
  • Assist banking associates with system navigation and maintenance needs, along with resolving client issues
  • Other duties as assigned

Competencies

  • Bilingual in Spanish
  • Strong commitment to customer service
  • Excellent verbal, written and telephone communication skills
  • Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
  • Detail-oriented
  • Demonstrate flexibility, versatility, commitment and good judgement
  • Strong multi-tasking abilities to meet multiple deadlines in a fast-paced environment
  • Initiative to rectify client issues, utilizing vendors and manuals

Supervisory Responsibility

  • None

Education and Experience

  • 3-5 years experience in the financial services industry
  • High school diploma or general education degree

Computer Skills

  • Skilled in operation of a personal computer and mobile devices
  • Microsoft Word and Excel
  • Proficiency in navigating multiple banking systems
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