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Inside Sales Representative I
Job#: req #15687
Positions: 0
Posted: 12/04/2018
Job Type: Full Time
Location: US-AL-Bessemer (AL Works)
Department: Customer Service
Category: Sales
Benefits: Full Benefits
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Job Description

Role Summary:  To provide inside sales support, account and order management for the USP Customer Service Dept. and our customers for the purpose of meeting the objectives of the department.

As for all employee, this individual is expected to demonstrate our core values: customer commitment, high-performance culture, fleet of foot, innovation, accountability, integrity, respect for others and teamwork.

 

Essential Duties and Responsibilities:

  • Coordinates all assigned orders to include all tasks required to process and expedite the order accurately and timely and to insure customer satisfaction.  This includes order entry, providing quotations, checking pricing, coordinating with other departments, notifying customers of shipment information, and assisting other Inside Sales Reps.
  • Provides Sales Dept. and/or customers with pricing on bills of material.  Also provides all information necessary to meet customer inquiries, and works with customers to offer alternatives to help resolve problems.
  • Maintains and files all proper records related to customer inquiries, orders, etc.
  • Monitors, evaluates, and presents solutions to potential problem areas affecting Customer Service. 
  • Prepares customer complaints, records information, resolves customer conflicts and emergencies.  Prepares and forwards preliminary paperwork for return of material.
  • Assures compliance with policies, procedures, and regulations.
  • Mails catalogs and other literature required by customers.
  • Performs other duties as may be required.




Skills/Requirements

Knowledge, Skills and Abilities:

  • Good computer skills and experience.
  • Requires diligent presence in work area to be responsive to customer calls and e-mails. 
  • Knowledge and experience with telephone contact preferred. 
  • Good communication, interpersonal and persuasive skills. 
  • Good patience and ability to deal with people. 
  • Must be a self-motivated, self-starter.

     

    Qualifications:

  • Minimum high school graduate or equivalent.
  • Previous industrial or manufacturing sales experience preferred. 

Physical Requirements/Working Conditions:

  • Since this is a heavy industrial environment there will be occasional exposure to plant operations.  The employee will be exposed to the following working conditions:  extreme heat and cold, noise, vibration, oils, and airborne contaminants such as dust, fumes and metallic particles. 
  • When in the production area the employee will be required to wear PPE (to include safety glasses, hearing protection where required, and steel toed shoes).
  • The employee will work in an office environment and will be required to perform normal physical duties.
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