Responsible for all Loan Servicing activities as they relate to both commercial and consumer loans while having interaction with both internal and external customers.
 

• Responsible for accurate and timely processing of loan related post-closing items
• Completes routine and miscellaneous maintenance transactions as appropriate
• Manages all loan transactions including payments, advances and payoffs
• Processes mortgage warehouse lines to include advances and payoffs
• Monitors and processes construction draws, advances and payments
• Works directly with escrow accounts to handle all transactional items such as payments and annual escrow analysis
• Processes and reconciles department general ledger accounts.
• Completes credit verifications and responds to credit disputes
• Completes daily “check-back” and administers the necessary corrections to resolve exceptions
• Communicates directly with both internal and external customers, also works routinely with senior lenders and upper management
• Provides back-up to other department functions as needed
• Provides top quality service to both internal and external customers meeting service level agreements
• Performs other duties as assigned

Qualifications:

• Detail oriented and well organized
• Motivated and open to change
• Ability to clearly communicate with customers both internal and external. Excellent verbal and written communication skills
• Collaborative team player with strong customer service, and communications skills

Supervisory Responsibilities:

• None

Education and/or Experience:

• High School Diploma
• 1-3 years Banking or Financial Industry experience

Computer and Software Skills:

• General knowledge and skills with Microsoft excel, Word and Google Mail

Certificates, Licenses and Registrations:

•  None

Additional Information:

• Able to work a flexible work schedule including overtime