Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!

Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America. 

Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models.

Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

The Associate Customer Success Analyst will be  enthusiastic, professional with a full understanding of customer service and will be capable of resolving a wide range of issues in creative ways. 

Job Responsibilities & Accountabilities

• Responsible for the configuration of Aptean Product, both business functionality and also technical implementation
• Have the skills to find and troubleshooting resolution using sound judgment and creative and innovative ways to solve problems.
• Additionally development of Aptean Product interfaces, utilizing the Aptean Product API framework.
• Will have frequent contacts with peers, and members of the Services, Support, R&D and Customer Account Management business units Customer Solutions
• Accurately configure and test the Aptean Product to the Requirements and Design documentation
• Provide technical skills to the Respond Project life cycle
• Provide technical and business skills to upgrade customers to newer versions of the Aptean Product
• Provide cover and assistance for the Respond customer support organization
• Escalate customer issues to the Project Manager as appropriate
• Observe trends with technical issues and recommend improvements to product, documentation or implementation
• Ensure professional manner at all times
• Acquire and maintain current knowledge of Respond products and service offerings
• Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer issues as quickly and effectively as possible
• Attend training sessions offered and assist with peer training as needed

Technical Skills and Experience

• Post-Secondary education
• Excellent knowledge of Microsoft Office
• Excellent knowledge of Microsoft operating systems (including Server to administrator level).
•  Understanding of IIS and website administration o Understanding of .NET framework •
• Excellent communication skills, both written and verbal. o Strong interpersonal, influencing and team working skills.
• Ability to work in a team, of technical and functional resources, working in multiple locations and regions.
• Previous experience in providing customer projects and support o Minimum 1 years full time work in Customer Services industry
• Solid track record of relevant commercial experience.
• Experience working with offshore developments and professional services.
• Ability to handle difficult or sensitive situations with diplomacy and tact

If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

At Aptean we are committed to providing equal access to employment opportunities across our organization. Please contact our recruitment team at Rebecca.Nielsen@Aptean.com if you would like to receive our postings in an alternative format or require accommodation with the application process.