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Customer Solutions Consultant | ||||||||||||||||||||||||||
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Job Description | ||||||||||||||||||||||||||
Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America. Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market. General Job Summary Provide application support to Aptean customers. Participate as a member of the support team to provide on-going software support to their existing application installation. Consult with customers in the configuration and usage of application modules; research and resolves problems and issues. Manage customer expectations and foster positive business relationships with all customers. Requires interface with customers and other team members. May involve travel to customer sites. Scope Knowledge: A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. Complexity: Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. Supervision: Normally receives little instruction on day-to-day work, general instructions on new assignments. Principal Duties and Responsibilities Incident Resolution
Knowledge Management
Communication
Additional Duties
Education Bachelor’s degree or equivalent work experience. Diploma of Technology in Computer Science or related field required. Work Experience Typically requires a minimum of 2 years of related experience with a Bachelor’s degree; or 1 year and a Master’s degree; or a PhD without experience; or equivalent work experience. Typical range is 2-5 years. Depending on position, experience can range from 2 - 4 years Skills and Abilities
If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today! If you require any accommodation assistance throughout the recruitment and selection process, please send an email to accessibility@aptean.com or contact us at 888 506 0711 and ask for Human Resources. Let us know the nature of your request and your contact information and we would be happy to assist you. |
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