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Customer Solutions Analyst | ||||||||||||||||||||||||||
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Job Description | ||||||||||||||||||||||||||
Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! This position is a remote work from home opportunity. All equipment will be provided (must have high speed internet). Can be based in the US or Canada.
Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America.
Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models.
Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.
Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.
The Customer Solutions Analyst provides software and system support for customers. Researches and resolves problems and issues, in conjunction with Software environments. Requires interface with other team members and customers.
Scope: Knowledge: Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Complexity: Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. Supervision: Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
Principal Duties and Responsibilities:
4. Additional Duties
Education: Bachelor’s Degree or equivalent work experience in Computer Science, Mathematics, or Accounting.
Work Experience Typically requires 2 - 3 years of help desk or related experience. Focus on software solutions, databases, SQL)
Knowledge · Ideal candidates will have an understanding of and/or municipal government exposure
Skills and Abilities · Basic understanding of relational database concepts and architecture. · Excellent time management and organizational skills. · Excellent verbal and written communication skills. · Strong analytical problem solving and decision making skills. · Ability to work efficiently and independently and do whatever it takes to get the job done. · Ability to handle difficult or sensitive situations with diplomacy and tact. · Track record in providing outstanding customer service. · Ability to travel up to 5% of the time.
Location This position is a remote work from home opportunity. All equipment will be provided (must have high speed internet). Can be based in the US or Canada. If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today! If you require any accommodation assistance throughout the recruitment and selection process, please send an email to accessibility@aptean.com or contact us at 888 506 0711 and ask for Human Resources. Let us know the nature of your request and your contact information and we would be happy to assist you.
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