The IT Support Specialist is a hybrid role which will be a focused on helpdesk work.
Respond to end-user requests and concerns in a timely, courteous manner.
Install and troubleshoot Microsoft Office 2010-2016 software (Outlook, Word, etc...)
Support Active Directory accounts/computers and internet functions.
Manage Cisco VOIP Phones.
Provide technical support for Windows 7, 8, 8.1, & 10
Technical support for laptop hardware (Dell).
Networking support (TCP/IP troubleshooting).
Handle the daily scheduling, production, troubleshooting and issue resolution process for all video conferencing end points, and other AV systems; apply excellent multitasking capabilities and strong communication skills
Demonstrate technical competency and achieve the highest level of customer satisfaction.
Provide in room support for Executive video and Telepresence rooms
Execute change management and compliance processes
Produce appropriate documentation for deployment and on-going support
Some on-call or after hours support maybe required.
Provide transparent and effective communication to the business functions
Maintain effective relationships with vendor and industry peers to keep informed of evolving practices.
Skills/Requirements
Degree in Computer Information Systems preferred.
Excellent Customer Service and communication skills with 1-3 years IT work experience.
Technical aptitude; ability to learn new systems and information quickly.
Experienced with PC, Windows operating systems, network and internet.
Ability to trouble-shoot and solve a wide variety of technical problems.
Self-starter; Ability to work independently and as part of a team.
Quick Learner (will train on appropriate platforms).
Strong interpersonal skills including the ability to effectively communicate complex technical concepts to non- technical end users.
