|
The On Call Clinical Consultant provides our customers and field team with clinical and technical support for all Abiomed's products on a 24 hours per day, 7 days per week basis. The On Call Clinical Consultant acts as a mentor and conducts advanced clinical training via the Clinical Support Center. The On Call Clinic Consultant works together with the Advanced Clinical Applications Team and the field staff to help with training, marketing and administrative duties. This position is located in our new state-of-the-art Call Center in our Danvers Headquarters and is a day shift opportunity.
Primary Duties and Responsibilities:
-
Act as a patient management consultant to customers and field staff
-
Proactively follow up with customers and peers on all issues identified during shift activities until resolution is achieved
-
Maintain a high level of expertise in all approved clinical and technical techniques
-
Uphold a patient first customer service focus
-
Document all completed activities in Salesforce
-
Identify and record internal and external training needs in Salesforce
-
Provide clinical resources to the customer and field team
-
Maintain and carry out the Plan of Care
-
Oversee all active patients on support to ensure a proper check-in and daily updates are complete
-
Monitor and analyze all Salesforce case entries for accuracy and clinical description
-
Communicate with appropriate resources to ensure each patient and customer receive optimal support
-
Ensure quality tracking by identifying and entering SPR’s
CSC Secondary Responsibilities
-
Assist with ACTS training for our customers
-
Marketing/Trade show support
-
Assist with quality, product development and educational projects as needed
-
Participation in Abiomed trainings and certification programs for the field
|
