Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!

Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America.       Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

The Account Manager (AM) is a key individual contributor on a high performing team that consistently delivers market leading cross-selling/up-selling, subscription renewal retention rates, and customer satisfaction. The AM will manage an assigned set of clients and/or partners with a focus on maintaining and growing renewal rates, and establishing partner/client relationships with a particular focus on retaining customers, identifying opportunities for cross-sell/up-sell, and selectively pursuing new customers of Aptean’s Genome Quest Life Sciences (GQLS)  life science patent global search solutions.

The AM must be proficient in creating/sustaining customer relationships; communicating the subscription value proposition; managing negotiations; writing proposals; completing renewals; and closing sales of add-on modules,. Each AM will be contributing to a software bookings quota as well as specific targets for renewal rates within their assigned territory. The assigned territory has direct customers assigned.

Essential Duties and Responsibilities

• Protect and grow the maintenance revenue stream and proactively manage assigned accounts.
• Identify opportunities to cross-sell additional Aptean products, add-on licenses for existing Aptean products, and professional services.
• Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory.
• Operate according to Aptean Account Management processes, including:
• Creation and use of Account Plans
• Creation and on-going maintenance of portfolio segmentation for each product line
• Designation of At Risk customers and leading the internal and external efforts to retain those customers
• Attainment of quarterly Maintenance Renewal targets
• Maintain rolling twelve-month forecast in Aptean’s sales forecasting tool, Pivotal
• Other processes as needed
• Manage basic negotiations and share lessons learned with less experienced Account Managers on any proposals and negotiations.
• Working with Renewal Account Manager(s), process maintenance renewal activities following defined processes and systems, ensuring timely and accurate maintenance renewals are in place for all open agreements.

• Work closely with Customers to ensure that all renewals are paid to Aptean on or before due date.
• Manage the relationships with the customers assigned to them, ensuring good communications and high customer retention.
• Build relationships with those influencers and decision makers within each of their customers.
• Maintain good industry and business knowledge and have an excellent level of product knowledge as is relevant for assigned customers.
• Effectively communicate company messages, value propositions, etc. verbally and in writing.
• Enhance customer connections in a manner which ensures customer retention and high $/$ renewal rates as measured by quarterly renewal rates.
• Assist broader account team to provide seamless customer interaction.

Skills/Requirements

• Four year college degree
• 3-5 years of experience in Sales or Account Management or a similar customer-facing role
• Experience managing direct customer relationships and partner relationships
• Experience with software/SaaS applications to large multinational corporations and start ups.
• Basic understanding of life sciences, DNA, and proteins since this role will be focused on Aptean’s GQ Life Sciences patent search products.  The candidate must be comfortable learning about the technology and how it fits into the development of new products and their associated patents.
• Excellent sales, negotiation skills and objection handling skills
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Ability to organize and prioritize activities as to meet given deadlines
• Possesses a high degree of honesty, integrity and ability to maintain confidentiality
• Demonstrate a good knowledge of our products and be able to communicate the value they provide
• Strong oral and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Must be fluent in English – additional languages are an advantage
• Knowledge or previous experience of the software industry
• Advanced Microsoft skills including Word, Excel, PowerPoint, Outlook
• Experience of working with and understanding contracts is a plus
• Professional image and interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills
• Good decision making ability and negotiation skills 

If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws No applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.