Finastra: Who are we?

Formed in 2017 by the combination of Misys and D+H, we provide the broadest portfolio of financial services software in the world today—spanning retail banking, transaction banking, lending, capital markets and treasury.

Our solutions enable customers to deploy mission critical technology on premises or in the cloud. With our scale and geographical reach we drive valued solutions and opportunity for customers regardless of size or geography. Through our open, secure, and reliable solutions, we empower customers to accelerate growth, optimize cost, mitigate risk and continually evolve to meet their changing needs.

Why work for Finastra?

At Finastra we are changing the world of financial services. We unlock the potential of people and businesses in finance, creating a platform for open innovation through our incredible ecosystem and talent in more than 40 countries across the world. We revel in global knowledge sharing, diversity and opportunity and that puts Finastra in the best position to create client value as we cooperate and co-create, together. Each one of our 10,000 people is part of one team, leveraging the wealth of our collective knowledge, passion and creativity. This is your opportunity to join a world-class team, working with people who are leading the financial services industry through innovation, growth and value.   

…What will you contribute?
Finastra is seeking entry level Technical Writers with excellent oral and written English communication skills. This role will be responsible for designing and writing end user documentation for our products.

The successful candidate must develop extensive knowledge of the company's products, processes and customer goals. Must be an abstract and creative thinker, capable of learning and summarizing complex concepts and issues. Must be highly organized and effective in both written and verbal communication.

The Team
FusionBanking Essence Technical Publications Team

The Product
Our suite of award winning core banking solutions covers all aspects of banking – from retail, to corporate, to universal. Our solutions have the breadth of functionality you would expect for the most sophisticated banking requirements, combined with the market’s leading digital channels. The connected front, middle and back-office will transform your bank into a customer-focused, profitable sales machine.

The Responsibilities
As a member of the Technical Publications team your responsibilities will include but are not limited to
• Work with development teams, product managers and business centers to develop, write and maintain end-user/system administration documentation.
• Work with other writers to develop and maintain online Help, implementation and configuration manuals, tutorials and release notes.
• Learn the product functionality through interviews with subject matter experts, personal use and experimentation.
• Excellent oral and written English communication skills, self-motivated, detail-oriented and have the ability to work well independently and as part of a team
• Ability to describe and communicate a process, system and/or product in an organized professional document
• Desire and ability to take ownership of documentation-related projects
• Knowledge of documentation process, including writing, editing, graphics, production, Help authoring and information design
• Excellent organizational skills
• Willingness and desire to grow and develop in a fast-paced, exciting environment
• Must have a portfolio of work that demonstrates excellent writing skills and financial experience
• Demonstrated experience with FrameMaker and Robohelp/RoboHTML
• Experience documenting C++/C# APIs and/or financial products and concepts is highly desirable
• Experience with DITA is highly desirable

The Required Skills, Knowledge & Experience
• Excellent oral and written English communication skills, self-motivated, detail-oriented and have the ability to work well independently and as part of a team
• Ability to describe and communicate a process, system and/or product in an organized professional document
• Desire and ability to take ownership of documentation-related projects
• Knowledge of documentation process, including writing, editing, graphics, production, Help authoring and information design
• Excellent organizational skills
• Willingness and desire to grow and develop in a fast-paced, exciting environment
• Must have a portfolio of work that demonstrates excellent writing skills and financial experience
• Demonstrated experience with FrameMaker and Robohelp/RoboHTML
• 3-5 years of technical writing or equivalent experience writing customer-facing software documentation. Financial software experience is preferred.
• BA/BS degree. Finance/Computer Science/English/Technical Writing
The role reports into Manager – Documentation.