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Associate Customer Solutions Manager
Job#: Diamond/Vadim/WT s
Positions: 0
Posted: 05/05/2017
Job Type: Full Time
Location: CA-ON-Toronto
Department: Customer Solutions
Category: Support
Salary: Salary + Bonus
Benefits: Benefits
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Job Description

 

Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!

 

Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America.     

 Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve.

Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

 

The Associate Manager role is responsible for motivating team members to consistently achieve team goals. This role is intended to be the first stepping stone towards a management career. This role plays an important part in maintaining customer relationships through maintaining contact and building a rapport. 

Scope

Scope: Receives assignments in the form of objectives and determines to use resources to meet schedules and goals. Provides guidance to subordinates within the latitude of established company policies, establishes procedures that affect immediate organization(s).

Complexity: Works on issues of known scope. Follows processes and operational policies in selecting methods and techniques for obtaining solutions. Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems. Develops and administers schedules, performance requirements.

Supervision: Manages and coordinates the activities of a section or department with responsibility for results. In some instances this manager may be responsible for a functional area and not have any subordinate employees.

Interaction: Frequently interacts with team leads and peer supervisors. As needed, interacts with customers and functional managers, normally involving matters between functional areas, other company divisions or units, or customers and the company. Sometimes leads a cooperative effort among members of a project team.

 

 

 





Skills/Requirements

 

Principal Duties and Responsibilities

1.       Responsible for delivering on team and individual commitments including meeting billable revenue targets and managing business consultants’ utilization.

2.       Responsible for directing a group of business consultants to actively on-board clients utilizing the Aptean’s public sector applications. 

                3.       Operationalizing capacity and resource planning to support new and existing business.

4.       Provides regular feedback on annual performance reviews, employee rating and employee development plans.

5.       Works closely with internal departments to ensure a seamless transition on client conversions.

6.       Works closely with customer escalations by keeping the lines of communication open. 

7.       Consistently improve business processes to increase efficiencies and eliminate non-value added activities.

                8.    Work closely with Sales and Account Management in pursuit and creation of new customer proposals and engagements.

                9.     Active participation in responding to Request For Proposals (RFPs) and support Product team in roll-out of new products

              10.    Support senior leadership by building business case analysis, creating cost-benefit models and making recommendations on priority initiatives.  

 

If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!

 

 

Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws No applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination 

 

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