View All Jobs | Jobs By Location | Jobs By Category | Careers Home
Help Desk Technician, IT
Job#: 444150
Positions: 1
Posted: 05/18/2017
Job Type: Full Time
Location: IN-Bangalore
Department: G&A-IT Operations & Facilities
Category: IT
Salary: Salary + Bonus
Apply To This Job
Return To List

Job Description

Aptean is currently looking for Helpdesk Technicaian.

Company Overview- Aptean is where software works.Aptean helps businesses profit, innovate and grow where the work gets done - in the call center, on the floor of the factory, at the end of the assembly line. That’s where Aptean’s CRM, Complaints Management, ERP and Supply Chain software applications make a difference to its customers, by making complicated processes more efficient -saving them time and money, connecting with customers and helping them be more profitable.

Job Description- Develops practical and innovative ways to identify and meet goals. Is responsible for work that is less defined in scope and has the understanding and experience to execute business objectives. This role has the ability to effect short-term and some long-term business goals. The candidate must demonstrate the ability to provide high levels of customer service, with proven experience resolving technical issues within a corporate computing environment. Responsibilities • To respond to support calls within an acceptable time frame • Provide support for 1st and 2nd line incidents for desktop and enterprise applications involving printing, e-mail, network, connectivity issues, remote access and hardware issues for a global organization • Assist with documenting technical solutions for hardware upgrades, disposal, loaner systems, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote or automated updates, and remote support • Deploy software images for desktop PCs, laptops and mobile clients • Troubleshoot and replace failed laptop, PC or printer hardware • Build and maintain relationships with customers to ensure appropriate and agreed services are delivered • Handle problem recognition, research, isolation, resolution and follow-up for routine software and hardware problems. • Follow internal IT processes, provide effective and timely support against our SLA’s committed to our internal customers. • Log, prioritize, and assign calls, voicemail, emails and walk-up requests in the IT ticket system. • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. • Must be prepared to work evenings and weekends as required to complete key IT projects that can only be performed outside of normal business hours. • Participate in 24x7x365 support (including a rotating, on-call schedule) • All other duties as assigned. Technical Skills and Knowledge • At least 3-5 years experience of IT helpdesk support environments. • Must be able to work without supervision and able to set own direction. • Knowledge of PC Hardware troubleshooting skills related to desktop and laptops, printers and monitors. • Knowledge of computer basics including Microsoft Windows Operating Systems, Microsoft Office, network connectivity, communication protocols, Remote access tools, and Printing. • Knowledge of information technology and experience relating to information technology issues and problems. • Good listening, verbal, interpersonal and written communication skills. • Dedicated commitment in a team environment. • Promotes ongoing, consistent and positive change with a proactive approach to work • Must be a self-guided individual capable of self-teaching and inner-direction. Will have a basic and intuitive understanding of what needs to be done. • Good problem solving and analytical skills. • Passion for customers. • Maintains current knowledge of information technology and keeps abreast of new and emerging technologies. Other Skills • ITIL a plus • Six Sigma a plus • SSAE 16 / SAS70 a plus Qualifications and Experience • Bachelor's degree in Information Systems, Information Technology, Computer Science or Engineering (or with at least 4 years of information systems design, implementation, or integration) • At least 3 additional years of experience with information technology and how information technology supports business objectives





Apply To This Job