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Client Services Manager, Customer Success | ||||||||||||||||||||||||||
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Job Description | ||||||||||||||||||||||||||
Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America. Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market. At the direction of the Senior Client Services Manager, the Client Services Manager serves as the single point of contact for all operations-related non-sales/account management client interactions as defined and agreed upon with the internal functional groups. In addition to being responsible for pre and post-implementation client satisfaction. Additionally, the Client Services Manager:
Ensures proper expectations are set with the internal functional teams and client on internal services policies and procedures; works cross-functionally to refine policies and procedures within Aptean as needed; provides guidance to clients on any refinement activities within their companies that will help to increase the effectiveness of the working relationship between Aptean and the client. Principal Duties & Responsibilities Responsible for assisting with delivery of client service components during the life cycle of the client relationship. Including but not limited to Winback Promotion Program Management, Client Escalation and Ease to Do Business Management, etc. Represents each of the following groups as part of the functional organization teams:
Assists with setting client and functional organization team expectations as it relates to Customer Success policies and procedures for the following:
Proactively assists with monitoring and managing compliance and quality of pre/post-sales, acquisition and implementation services as follows:
Other job related duties as follows:
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Skills/Requirements | ||||||||||||||||||||||||||
Education Bachelor's degree in related field preferred. Work Experience
Knowledge, Skills and Abilities
If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today! Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws No applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.
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