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Director, Customer Solutions | ||||||||||||||||||||||||||
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Job Description | ||||||||||||||||||||||||||
Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America. Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.
Responsible for leading a diverse team of professional services and technical support resources in delivering a high level of customer service and satisfaction in the execution of services projects and in resolving customer problems related to Aptean products in the ERP and Supply Chain sector. Accountable for ensuring high quality of product and process knowledge and service delivery. Responsibilities include forecasting customer solutions revenue and expense; providing feedback to senior management on performance assessments of services & support functions; development of staff to achieve business objectives; coaching team members in their functions to ensure they are growing functionally and technically, and succeeding in their job function; executing plans to enhance the skills of team members and promoting knowledge sharing within Services & Support.
Reports to the Vice President, Customer Solutions and has frequent contacts with customers, peers, managers, and members of R&D and Customer Account Management. Primary interface point between Sales and Services; responsible for the development of Statements of Work (SOWs) and for assisting Sales during sales opportunities. Operations Management
Strategic Planning and Financial Reporting
Resource Management
Other
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Skills/Requirements | ||||||||||||||||||||||||||
Education Required: B.A. / B.S. / B.E. in a related field
Experience Required: 5+ years leadership experience in ERP / Supply Chain consulting or professional services in a service oriented organization
Preferred: Additional management experience in technical or customer support
Technical Knowledge and Skills Required: Broad understanding of ERP and SCM business applications systems
Work Hours Required: Should be willing to work flexible shifts; travel required. If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today! Aptean, Inc., is an Equal Employment Opportunity Employer. In accordance with applicable federal, state and local laws No applicant for employment with Aptean shall be subjected to discrimination because of race, color, sex, national origin, religion, disability, age, covered military veteran status, reprisal for engaging in anti-discrimination activities, protected genetic information, sexual orientation or parental status.
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