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Customer Solutions Analyst
Job#: Ross
Positions: 1
Posted: 06/09/2017
Job Type: Full Time
Location: IN-Bangalore
Department: Customer Solutions
Category: Professional Services
Salary: Salary + Bonus
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Job Description

Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!

 

Aptean is a leading global provider of industry-focused mission critical enterprise software solutions. Our solutions help nearly 6,500 organizations stay at the forefront of their industries by satisfying their customers and continuing to operate more efficiently. Headquartered in Alpharetta, GA, Aptean has offices in North America, Europe, and India, as well as an extensive Partner Channel. Our customers are located in 74 countries across Europe, Latin America, and North America. Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean’s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. Aptean uses its core values of Drive For Results, Win Together, Foster Innovation, and Be Courageous to guide its employee community to serve every customer in every geography and market.

 

Job Title: CS Engineer Department: Customer Solutions Mandate/Role

• Responsible for customizing the ROSS product to be able to meet customer specific requirement.

• Responsible for installing and deploying Ross product line on customer’s environments

• Ability to converse with Customers and Aptean staff, understand the requirement, document the requirement and produce Requirement & Technical Design Specifications

• Ability to work with India and NA based resources to deliver work as per the requirement & technical specifications.

• Should be able to work in EMEA time zone.

• Should have a passion for technology and for learning new things. Responsibilities

• A CS Consultant would work in a project team which could be anywhere between 1 and 5 in size and spread across the globe. He/She would be working sometimes under the guidance of experienced consultant and in some cases is expected to guide other team members.

• A SC He/She is expected to discuss with the Customer and the regional Aptean team and come with a requirements specification followed by a Technical Design Specification

• He/She should test modules developed by self or by others to ensure that they desired quality standards. He should be able to write test specifications and conduct the test as per the specifications.\

• Should be able to customize as per the customer specifications

• Should be able to install the application software and deploy the customizations on the client site using remote access tools.

• Need to have a good temperament and should be flexible to be able to work with global teams and tight deadlines and reasonable flexibility in hours.

• Provide 3rd level incident escalation support to the Technical Support Group for customization/related to Ross product line

• Commitment to continuous enhancement of technical and functional skills.

Primary Skills (essential)

· SQL server 2012, 2014 DB programming skills

· ERP domain functional knowledge · Knowledge on Order to Cash & Procure to Pay cycle implementation · Knowledge on Windows 2008 R2, Windows 2012 server operating systems, IIS, IE browser and their versions · C# web services, ASP.NET. Exposure to programming in XML

· Crystal Report Development · Knowledge on Active directory, Domain Controller, Networking

· Knowledge on Deploying web applications on IIS, App pools · SQL server Reporting services

· Knowledge on 3-tier architecture, App server clustering, systems integration

· 3-6 years of customization experience in a technology- based industry in ERP domain. ·

 

Ability to work productively in a dynamic deadline-driven environment, independently and as part of a team If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!





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